Chapter 8: Technology Management

Question 1

What is the Role of the CIO (Head of IT)?

Answer 1

Manages all the other staff of the divisions.

Question 2

What is the Role of The Head of Production Support?

Answer 2

Provision of all server and desktop facilities to all users and for the day to day running and support of the production.

Question 3

What is a DBA?

Answer 3

Database administrator.

Reviews and monitors everything, such as SQLs, back up and recivery stratergies etc.

Question 4

Who reports to them?

What is the Role of The Head of The Head of Development and Implementation?

Answer 4

Commissioning od new applications.

Following postions report to this:
- Business Analysts
- Application designers
- Programmers

Question 5

What is the Role of The Head of Testing?

Answer 5

Testing new software releases and implementing change control procedures.

Question 6

What is the Role of The Head of Change?

Answer 6

Managing Major Change Programmes and Individual Projects.

Question 7

Very Straight Forward

What is the Role of The Head of Business Continuity and Recovery?

Answer 7

Managing the companies business recovery plans.

Question 8

Head of Information Security of CISO?

Answer 8

Overal direction and all security functions. Must comply with GDPR in the EU ans DPA in the UK

Question 9

Why Would a Firm Run and Employ Their Own Tehcnology Infrastructure?

Answer 9

To give them a competetive advantage.

Question 10

What is the Difference Between a “Thin Client” and a “Fat Client”?

Answer 10

Thin = PC or Laptop with web applications
Fat = PC or Laptop with web and installed apps

Question 11

What is a Business Engine?

Answer 11

A Programme that holds the programs for processing.

Question 12

What is the Most Common Database?

Answer 12

The Relational Database.

A number of tables that are related to one another.

Question 13

What is SQL?

Answer 13

Structured Query Language

Question 14

What is a Distributed System?

Answer 14

Is a configuration which contains a number of hardware elements that are connectedy some tramsission technology.

Question 15

3 reasons

What are the Reasons for Implementing a Distributed System?

Answer 15

1) Ensures the processing power is a close to the users as possible
2) To ensure a degree of robustness
3) To enable hardware to be easily added

Question 16

What are OODBs?

Answer 16

Object Oriented Databases

Question 17

What is a “Go Live” Date?

Answer 17

The day a business change is set to occur

Question 18

DTUD

What are the Risk Types for Cyber Security?

Answer 18

• Damage
• Theft
• Unauthorised Use
• Disruption

Question 19

6

What are the Main Methods of Hacking?

Answer 19

• Identity Fraud
• Cyber Espionage
• Phising
• Malware
• Botnets
• Distributed Denial of Service Attacks

Question 20

What is Spyware?

Answer 20

Software that gathers information about a person or org and sends such information to a third party

Question 21

What is Ransomware?

Answer 21

Involves the criminal blocking access to a system, threatening to publish personal info unless ransom is paid.

Question 22

What is Scamming?

Answer 22

Low tech alternative the hacking/
.

Question 23

What is a Trojan Virus?

Answer 23

A virus that appears legitimate, but really contains mailicious code.

Question 24

What is a Botnet?

Answer 24

A network of computer controlled by cyber criminals using a trojan or else.

Question 25

What is a Distriuted Denial of Attacks?

Answer 25

An attempt to make a machine or network resource temporarily unavailible to its intended users.

Question 26

Prevention and Detection Techniques for Cyber Attacks?

All you can think if as there is 11

Answer 26

• Conduct an Impact Analysis
• Staff Training
• Personal and Portable Devices
• Be open and aproachabel with customers (so they make you aware)
• Install vulnerability scanner
• Identify where firewalls are needed
• Enryption
• Keep anti virus software up to date
• Ensure physical security
• Perform attacks
• Regular defenses

Question 27

What is an Infrastructure Catalogue?

Answer 27

Inforation that needs to be collated to advise a help desk

Question 28

What are the 2 Categories for the Help Desk Funtion?

Answer 28

• Planned admin or preventaive maintenance activities
• Unplanned emergency activities

Question 29

What is “Follow the Sun” Support?

Answer 29

24 hour help line that operates to cater for more than 1 time zone.

Question 30

What is a Change Control Procedure?

Answer 30

Processes designed to prevent software or hardware from being amended without control, auditability and review of the impact parties.

Question 31

What are Version Control Systems?

Answer 31

Software applications that manage multiple revisions of the same unit of information.