chapter 8 study guide

Question 1

In a properly functioning team, members coordinate their actions to _________________.

Answer 1

achieve a common goal

Question 2

A leader who assumes complete control over the decisions and activities of the group is following the _________ leadership style.

Answer 2

autocratic

Question 3

Which type of leadership is characterized by a leader who promotes a sense of equality among members and encourages their input and participation?

Answer 3

democratic

Question 4

Which type of leadership is characterized by a leader who delegates decisions and hands over power to group members?

Answer 4

laissez-faire

Question 5

Which branch of social psychology studies the behavior of individuals within groups and how groups relate to each other?

Answer 5

group dynamics

Question 6

Which important skill involves finding the right outcome for a situation in which differing viewpoints must be resolved?

Answer 6

conflict management

Question 7

A group member who contributes unique knowledge, skills, or expertise is serving as a ____________________________.

Answer 7

resource

Question 8

A group member who carries out specific activities or duties as part of his or her assigned role is a(n) _______________.

Answer 8

implementer

Question 9

Group identity is the extent to which members own the ______________.

Answer 9

group vision and goals

Question 10

The ability to influence others while working toward a goal is ______________.

Answer 10

leadership

Question 11

What is a tool used to help keep meetings on schedule and focused on the key issues? ______________.

Answer 11

agenda

Question 12

Which process requires cooperation, honest communication, sufficient resources, and mutual support?

Answer 12

teamwork

Question 13

An effective group is one in which members ____________ for group outcomes.

Answer 13

feel a strong sense of responsibility

Question 14

What activities are involved in diagnosing a conflict?

Answer 14

analyze details and determine the cause of the conflict

Question 15

Which four functions do management roles in health care usually involve?

Answer 15

planning, organizing, directing, and controlling

Question 16

How can social and professional organizations help a person grow in a healthcare career?

Answer 16

by helping to build teamwork and leadership skills

Question 17

Team members must work to prevent which type of differences from interfering with effective teamwork?

Answer 17

personality

Question 18

Two or more individuals organized to work cooperatively together make up a _____________.

Answer 18

team

Question 19

A _____________ health care team is a group of professionals with differing qualifications, skills, training, and areas of expertise who work together to provide care.

Answer 19

multidisciplinary

Question 20

The team member who defines issues sets the agenda, and coordinates the work of other members is the team ___________.

Answer 20

leader

Question 21

The term laissez-faire refers to the _____________ style of leadership that encourages independent activity by group members.

Answer 21

nondirective

Question 22

An autocratic leader exhibits a _________ leadership style.

Answer 22

directive

Question 23

A person who serves as a team or group representative in communicating the group’s decisions or viewpoints to others is acting as the _____________.

Answer 23

spokesperson

Question 24

Is it bad to have a skeptic as part of a team?

Answer 24

false

Question 25

What are the four basic elements of team structure?

Answer 25

team’s purpose, functions, goals, and roles of its members