CHAPTER 8: QUALITY AWARDS Flashcards
Quality awards have been established to generate ________ in quality.
improvement
well-known awards given annually
Malcolm Baldrige Award
European Quality Award
Deming Prize
The purpose of the Baldrige award competition is to ______________________, to ______________________, and to _______________________.
- stimulate efforts to improve quality
- recognize quality achievements
- publicize successful programs
Applicants are evaluated in seven main areas:
- Leadership
- Strategic Planning
- Customer Focus
- Measurement, Analysis and Knowledge Management
- Workforce Focus
- Operation Focus
- Results
It signifies the critical importance of leadership to business success
Leadership
This category examines how an organization develops strategic objectives and action plans.
Strategic Planning
This category examines how an organization engages its customers for long-term marketplace success and builds a_________________ culture.
customer-focused
This category is positioned as the
foundation for all other categories in the systems framework that underlies the Baldrige
philosophy and provides a key feedback structure linking business results
Measurement, Analysis and Knowledge Management
This category examines how an organization builds an effective and supportive workforce environment.
Workforce Focus
This category examines how an organization designs, manages, and improves its work systems and work processes to deliver customer value and achieve organizational success and sustainability.
Operation Focus
This category provides results focus that encompasses objective evaluation and
customers’ evaluation of an organization’s product offerings, as well as evaluation of key
processes and process improvement activities
Results
____________ check the extent to which top management incorporates quality values in daily
management
Examiner
All applicants receive a written summary of the _______ and __________of their quality management and
suggestions for improvement.
strengths and weaknesses
Benefits of
the Baldrige competition include the following:
- Winners achieve financial success.
- Winners share their knowledge.
- The process motivates employees.
- The process provides a well-designed quality system.
- The process requires obtaining data.
- The process provides feedback.
Europe’s most prestigious award for organizational excellence.
European Quality Award
“Fundamental
Concepts of Excellence”
- Results Orientation
- Customer Focus
- Leadership and Constancy of Purpose
- Management by Processes and Facts
- People Development and Involvement
- Continuous Learning, Innovation, and Improvement
- Partnership Development
- Corporate Social Responsibility
Excellence is achieving results that delight all the organization’s stakeholders.
Results Orientation
Excellence is creating sustainable customer value.
Customer Focus
Excellence is visionary and inspirational leadership, coupled
with constancy of purpose
Leadership and Constancy of Purpose
Excellence is managing the organization through a set of interdependent and interrelated systems, processes, and facts.
Management by Processes and Facts
Excellence is maximizing the contribution of employees through their development and involvement.
People Development and Involvement
: Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities
Continuous Learning, Innovation and Improvement
Excellence is developing and maintain value-adding partnerships.
Partnership Development
