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QMS CUTIEE! > CHAPTER 8: QUALITY AWARDS > Flashcards

CHAPTER 8: QUALITY AWARDS Flashcards

1
Q

Quality awards have been established to generate ________ in quality.

A

improvement

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2
Q

well-known awards given annually

A

Malcolm Baldrige Award
European Quality Award
Deming Prize

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3
Q

The purpose of the Baldrige award competition is to ______________________, to ______________________, and to _______________________.

A
  • stimulate efforts to improve quality
  • recognize quality achievements
  • publicize successful programs
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4
Q

Applicants are evaluated in seven main areas:

A
  1. Leadership
  2. Strategic Planning
  3. Customer Focus
  4. Measurement, Analysis and Knowledge Management
  5. Workforce Focus
  6. Operation Focus
  7. Results
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5
Q

It signifies the critical importance of leadership to business success

A

Leadership

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6
Q
A
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7
Q

This category examines how an organization develops strategic objectives and action plans.

A

Strategic Planning

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8
Q

This category examines how an organization engages its customers for long-term marketplace success and builds a_________________ culture.

A

customer-focused

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9
Q

This category is positioned as the
foundation for all other categories in the systems framework that underlies the Baldrige
philosophy and provides a key feedback structure linking business results

A

Measurement, Analysis and Knowledge Management

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10
Q

This category examines how an organization builds an effective and supportive workforce environment.

A

Workforce Focus

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11
Q

This category examines how an organization designs, manages, and improves its work systems and work processes to deliver customer value and achieve organizational success and sustainability.

A

Operation Focus

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12
Q

This category provides results focus that encompasses objective evaluation and
customers’ evaluation of an organization’s product offerings, as well as evaluation of key
processes and process improvement activities

A

Results

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13
Q

____________ check the extent to which top management incorporates quality values in daily
management

A

Examiner

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14
Q

All applicants receive a written summary of the _______ and __________of their quality management and
suggestions for improvement.

A

strengths and weaknesses

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15
Q

Benefits of
the Baldrige competition include the following:

A
  1. Winners achieve financial success.
  2. Winners share their knowledge.
  3. The process motivates employees.
  4. The process provides a well-designed quality system.
  5. The process requires obtaining data.
  6. The process provides feedback.
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16
Q

Europe’s most prestigious award for organizational excellence.

A

European Quality Award

17
Q

“Fundamental
Concepts of Excellence”

A
  • Results Orientation
  • Customer Focus
  • Leadership and Constancy of Purpose
  • Management by Processes and Facts
  • People Development and Involvement
  • Continuous Learning, Innovation, and Improvement
  • Partnership Development
  • Corporate Social Responsibility
18
Q

Excellence is achieving results that delight all the organization’s stakeholders.

A

Results Orientation

19
Q

Excellence is creating sustainable customer value.

A

Customer Focus

20
Q

Excellence is visionary and inspirational leadership, coupled
with constancy of purpose

A

Leadership and Constancy of Purpose

21
Q

Excellence is managing the organization through a set of interdependent and interrelated systems, processes, and facts.

A

Management by Processes and Facts

22
Q

Excellence is maximizing the contribution of employees through their development and involvement.

A

People Development and Involvement

23
Q

: Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities

A

Continuous Learning, Innovation and Improvement

24
Q

Excellence is developing and maintain value-adding partnerships.

A

Partnership Development

25
Q

Excellence is exceeding the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of
their stakeholders in society.

A

Corporate Social Responsibility

26
Q

Japan’s highly coveted award
recognizing successful quality efforts. It is given annually to any company that meets the award’s
standards.

A

Deming Prize

27
Q

The major focus of the judging is on _______________________, making it much narrower in scope than the Baldrige Award, which focuses more on customer satisfaction.

A

statistical quality control

28
Q

is a global competitiveness template that aims to encourage and
engage public and private organizations and other stakeholders to strive for and attain performance excellence.

A

Philippine Quality Awards (PQA) Program

29
Q

sets a standard
of excellence to help Filipino organizations achieve world-class performance and serves as a “template” for competitiveness based on the principles of Total Quality Management (TQM).

A

Philipine Quality Award

30
Q

: Award given to organizations that have achieved the highest level of excellence and is recognized as a global and national role model

A

Philippine Quality Award for Performance Excellence

31
Q

PQA Recognition Categories.

A
  1. Recognition for Mastery in Quality Management.
  2. Recognition for Proficiency in Quality Management.
  3. Recognition for Commitment to Quality Management.
32
Q

Awardees/Recipients shall receive a glass trophy bearing the Seal of the President of the Philippines and the PQA Logo. The trophy is designed and executed by renowned glass sculptor, _____________________

A

Ramon G. Orlina

33
Q

Criteria for Performance Excellence are embodied in seven Categories, as follows:

A
  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement, Analysis, and Knowledge Management
  5. Workforce
  6. Operations
  7. Results

QMS CUTIEE! (4 decks)

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