Chapter 8 - Managing Conflicts Productively

Question 0

Myths About Conflict

Answer 0

1. Conflict is harmful to a group and should be avoided.
2. Conflicts stem only from misunderstandings and breakdowns in communication.
3. All conflicts can be resolved if parties are willing to discuss the issues.

Question 1

Conflict

Answer 1

Occurs when discordant ideas or feelings are expressed or experienced between two interdependent parties

Question 2

Task Conflict

Answer 2

Conflict resulting from disagreements over ideas, information, reasoning, or evidence

Question 3

Relational Conflict

Answer 3

Conflict resulting from personality clashes, likes, dislikes, and competition for power

Question 4

Avoidance

Answer 4

Conflict style describing a person’s unwillingness to confront or engage in conflict

Question 5

Accommodation

Answer 5

Conflict style describing a person’s willingness to engage in conflict; however, she or he backs away from the conflict by giving in to appease the other party

Question 6

Competition

Answer 6

Conflict style showing a preference for coming out ahead in the conflict at the expense of the other party

Question 7

Collaboration

Answer 7

Conflict style showing a preference for working with the other to find a solution that pleases both parties

Question 8

Compromise

Answer 8

Conflict style showing a preference for giving a little and gaining a little to manage the issuer

Question 9

Nominal Group Technique

Answer 9

A technique that alternates between individual work and group work to help a group hear from every member when discussing a controversial issue

Question 10

Principled Negotiation

Answer 10

One way of dealing with conflict that promotes finding ways to meet the needs of conflicting parties and respecting their relationship