Chapter 8 - ethical problems of managers

Question 0

Management basics:

Answer 0

• Hiring and work assignments
• performance evaluations
• discipline
• terminations (based on cause) (layoff positions, not ppl)
• why are there ethical problems?
• costs

Question 1

What are the three parts of the engagement continuum?

Answer 1

• Engaged: passionate, enthusiastic and aligned with the organization.
• Disengaged: checked out, do not go the extra mile.
• Actively disengaged: “it’s not my job”, no loyalty, may undermine what engaged employees accomplish.

Question 2

What are 4 drivers of engagement?

Answer 2

1. line of sight - understanding of strategic direction and how their role fits into it.
2. involvement - actively participate and ideas are heard
3. information sharing
4. rewards and recognition - goals and values are spelled out and employees know what to do and how they will be rewarded

Question 3

Describe PIPEDA

Answer 3

personal information protection and electronics act:

Requires organizations to manage personal information according to the ‘fair information principles’.

Question 4

Managing a diverse workforce

Answer 4

• diversity (dress code - visible manifestation of culture)
• harassment (objective is fairness and respect)
• family and personal issues (work life balance)
• workplace privacy EXAM (personal information protection and electronics documents act PIPEDA)

Question 5

Why be protective of privacy?

Answer 5

• potential harm associated with breach of information

- breach of trust

Question 6

The manager as lens

Answer 6

• actively manage ethics
• walk the talk
• begin with clear standards
• continually communicate standards

Question 7

Affirmative action in the workplace EXAM

Answer 7

affirmative action is the taking of positive steps to hire and promote people from groups previously discriminated against.

Question 8

What are the four postures of affirmative action?

Answer 8

Soft postures:
1. Passive nondiscrimination
2. Pure affirmative action
Hard postures:
3. Affirmative action with preferential hiring
4. Hard quotas (only hire from minority group)

Question 9

Describe reverse discrimination

Answer 9

The principal objection to affirmative action. When any sort of preference is given to minorities and women, discrimination may occur against those in the majority.

Question 10

What is employee engagement?

Answer 10

Discretionary effort