Chapter 8 - Communications Skills

Question 1

The process of exchanging messages between a sender and a receiver.

Answer 1

communication

Question 2

The avenues through which messages are delivered.

Answer 2

channels/media

Question 3

A receiver’s response to a message.

Answer 3

feedback

Question 4

An obstacle that interferes with the understand of a message.

Answer 4

barriers

Question 5

Where communication takes place, including place, time, sights and sounds.

Answer 5

setting

Question 6

Something that competes with the message for the listener’s attention.

Answer 6

distractions

Question 7

A bias against a sender’s opinions that prevent a listener from understanding.

Answer 7

emotional barriers

Question 8

A specialized vocabulary used by members of a particular group.

Answer 8

jargon

Question 9

To convince someone to change an opinion in order to get him or her to do what you want.

Answer 9

persuade

Question 10

A listing of items in order.

Answer 10

enumeration

Question 11

A statement that is accepted as true by most people.

Answer 11

generalization