Chapter 8 Communication Flashcards
What is message?
The actual communication product from the source. (Speech, interview, conversation).
What is the medium or channel of communication?
The message Is being sent to the sender though auditory, visual or kinesthetic (touch).
What is the receiver (decoder)?
Understanding the message being sent
Five parts of communication process
(Berlo)
-stimulus or referent
-sender or source of message (encoder)
-message itself
-medium or channel of communication
-receiver (decoder)
What is the difference between verbal and nonverbal communication?
Verbal communication uses words
Nonverbal communication may use facial expressions, eye contact and body movement.
What is Intrapersonal communication?
(Self talk) the words you say to yourself
ex: (I got this I’ve dealt with harder things before)
What is interpersonal communication? (Enter the room to talk)
Communication occurring between two or more people exchanging messages (patient, manager, students)
What is group communication?
Small group- two or more people in a group working to achieve a goal (staff meetings)
Organizational communication- people & groups within an organization communicate to achieve a goal
Group dynamic- all group members use there individual strengths and worth together to achieve the same goal.
What is the orientation phase?
-The patient will call the nurse by name
-The patient will accurately describe the roles of the participants in the relationship
-The patient and nurse will establish an agreement about goals, location, frequency and duration
What is the working phase?
The patient will actively participate in the relationship. The patient will express feelings and work to achieve goals.
What is the termination phase?
The patient will identify the progress made by the goals.
Dispositional Traits
-Warmth and friendliness
-openness and respect
-empathy
-honesty, authenticity and trust
-caring
-competence
Rapport Builders
-specific objectives
-comfortable environment
-privacy
-confidentiality
-patient vs task focus
-utilization of nursing observations
-optimal pacing
SBAR - Hand off communication
Situation- (objective)
Background- (objective)
Assessment- (subjective)
Recommendations- (subjective)
How to develop conversation skills?
-Control the tone of your voice
-Be knowledgeable about the topic of conversation
-Be flexible
-Be clear and concise
-Avoid words that might have different interpretations
-Be truthful
-Keep an open mind
-Take advantage of available opportunities
How to develop listening skills
-Sit when communicating with a patient
- Be alert and relaxed and take your time
-Keep the conversation as natural as possible
-maintain eye contact
-use appropriate facial expressions
-Think before responding
Therapeutic relationship- known as nurse patient relationship
The nurse is the carer and the patient is the person being cared for. It is characterized by an unequal sharing of information. It is built on the patients needs.
Which of the following statements accurately describes the relationship between therapeutic communication and the nursing process?
-Effective communication techniques as well as observational skills are used extensively during the assessment step
-Verbal and nonverbal communication are used to teach, counsel and support patients and their families during the implementation phase
-Nurses rely on the verbal and nonverbal cues they receive from their patients to evaluate whether the patient objectives or goals have been achieved
A nurse uses the SBAR method to hand off the communication to the healthcare team. Which of the following might be listed under the B of the acronym (background)
Mental status
Which of the following is a characteristic of the helping relationship?
It is an unequal sharing of communication
What action by the nurse will facilitate the helping relationship during the orientation phase?
Introducing himself or herself to the patient by name
Which of the nursing roles is primarily performed during the working phase of the helping relationship?
Teacher and counselor
What term describes a nurse who is sensitive to the patients feelings but remains objective enough to help the patients achieve positive outcomes?
Empathic
A nurse is caring for a patient who is visually impaired. Which of the following is a recommended guideline for communication with this patient?
Explain reason for touching the patient before doing so
