Chapter 8: Communication Flashcards

1
Q

Message

A
  • actual communication product from the source. It might be a speech, interview, conversation, chart, gesture, memorandum, or nursing note
  • message can be sent to the receiver through the following channels of auditor such as spoken words and cues or visual with sight, observations, and perception and touch
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2
Q

Channel

A
  • the medium the sender has selected to send the message
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3
Q

Receiver

A
  • decoder
  • must translate and interpret the message sent and received. The receiver must then decide about an accurate response
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4
Q

Verbal communication

A
  • an exchange of info using words, including both the spoken and written word
  • depends on language or a prescribed way of using words so that people can share info effectively
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5
Q

Nonverbal Communication

A
  • is the transmission of info without the use of words also known as body language
  • helps nurses to understand subtle and hidden meanings in what the patient is saying verbally
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6
Q

interpersonal communication

A
  • self-talk, communication within a person
  • crucial bc it affects nurse’s behavior and can enhance or detract from positive interactions with the patient and family
  • occurs between two or more people with a goal to exchange messages
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7
Q

SBAR

A
  • Situation
  • Background
  • Assessment
  • Recommendations
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8
Q

Situation and Background

A

provide objective data

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9
Q

Assessment and Recommendations

A

allow for presentation of subjective informationn

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10
Q

Orientation phase

A
  • the patient will call the nurse by name
  • the patient will accurately describe the roles of the participants in the relationship
  • the patient and nurse will establish an agreement about:
    > goals of the relationship
    > Location, frequency, and length of the contacts
    > duration of the relationship
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11
Q

Working phase

A
  • the patient will actively participate in the relationship
  • the patient will cooperate in activities that work toward achieving mutually accepted goals
  • the patient will express feelings and concerns to the nurse
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12
Q

termination phase

A
  • the patient will participate in identifying the goals accomplished or the progress made toward goals
  • the patient will verbalize feelings about the teminnation of the relationship
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