Chapter 8 Cloud Management Baselines, Performance & SLAs Flashcards
The ____ measurements are used to detail resource usage under normal operations.
baseline
A ____ is data collected from an object.
metric
Cloud components that data can be gathered from are referred to as ____.
objects
____ scaling is adding capacity by deploying additional servers.
Horizontal
Horizontal scaling is the process of adding cloud capacity by expanding your current server fleet by adding systems, compared to vertical scaling, which is replacing servers with a larger instance that meets your requirements.
Chapter 8 (page 254)
Reducing swap file usage can be accomplished by adding additional ____.
memory
Network delays and slowdowns are an indication of high network ____.
latency
The ability of cloud resources to scale up and down is referred to as ____.
resiliency
The service provider outlines their performance guarantees in a ____ ____ ____.
service level agreement (SLA)
____ ____ is the process of replacing a single machine image with a larger, more powerful image.
Vertical scaling
For regulatory or corporate compliance requirements, you may be required to implement an ongoing ____ process and retain the data for record retention requirements.
auditing
Chapter 8 (page 247)
To collect metrics, you set up your management application measure what?
objects
Name the visual representation of your current cloud operations.
dashboard
Cloud dashboards are incredibly useful and informative. It is common to display dashboard in operations centers or overhead in office environments to give an easy-to-read overview of operations.
Chapter 8 ( page 256)
Rhonda is creating a change management plan to increase the processing abilities of one of her middleware application servers. What components can she upgrade to increase server processing performance?
CPU
Many applications are CPU bound which is to say their performance depends on the amount of CPU resources available. One of the most common cloud objects that are tracked is the percentage of CPU utilization, since it has a direct impact on systems’ performance.
Chapter 8 (page 247)
A set of application server instances is suffering poor performance, Brian notices that there is a lot of pagefile thrashing to the ephemeral SSD drives. You are brought in to investigate the instance configuration. What resource pool would you recommend changing to help resolve the application performance problem
Memory
When RAM utilization reaches 100 percent on a server, the operating system will begin to access the swap file and cause a serious performance slowdowns that affects all processes running on the server. Monitoring memory usage is one of the most critical objects to monitor and collect baseline data on.
Chapter 8 (page 249)
A video hosting company has just released a popular movie for download. As soon as the announcement is made, all of the Internet-facing content servers became very slow. What resource pool increase would most likely resolve the issue?
Network I/O
What two formats are cloud-based reports generally presented in?
PDF and Excel
There is a close relationship between collecting data into baselines and then measuring them against your SLA to ensure compliance. Management services allow you to compare these two metrics and generate reports that can be used to analyze trends, identify problems, and store data for regulatory or corporate compliance purposes. These reports can be exported in many formats including PDF and Excel documents.
Chapter 8 (page 255)
Object tracking should be aligned with which service provider document that outlines guaranteed performance metrics?
Service level agreement (SLA)
By collecting actual data you can compare it to the offered service levels outlined in the SLA and ensure that the guaranteed metrics are being met.
Chapter 8 (page 251)
When monitoring performance metrics on one of your servers, you notice that the server is utilizing 100 percent of the network bandwidth available to it. What modifications could you make to the server that will most likely address the problem?
A. Add memory to the system
B. Install a second network adapter.
C. Update the network adapter’s firmware.
D. Install a second processor.
Install a second network adapter
If a server is using all of its network bandwidth, then the most logical solution is to add more. You can do this by installing a second network adapter and connecting it to a different subnet. The other solution could conceivably address the problem, but the success is less likely.
Which of the following is not a statistic that you would typically find in a server performance baseline?
A. CPU utilization B. Disk transfer rate C. Network transmissions speed D. OS update history E. Memory utilization
OS update history
Performance baselines characterize hardware performance, so the OS update history would be of little or no use for future comparisons. A server baseline typically consists of CPU, memory, disk, and network performance statistics.
What type of scaling involves replacing an existing server with another that has more capabilities?
A. Horizontal B. Round-robin C. Elasticity D. Autoscale E. Vertical
Vertical
Vertical scaling is the process of upgrading or replacing a server with one that has greater capabilities.
Incident reports include which of the following? (Choose three.)
A. Trouble tickets B. SLAs C. Scaling D. Support engagements E. Outages
Trouble tickets
Support engagements
Outages
Incident reports include events such as opening trouble tickets and contacting customer support and outages. Scaling and service level agreements are not considered impairments.
Tracking support services and impairments will give you insight into the overall reliability of operations, and the collected data can be compared to your SLA to ensure compliance.
Incidents can be defined by your company or the cloud provider as required. Incidents and health reports include trouble tickets opened, support engagements, and any event that causes degradation of your services.
Chapter 8 (page 257)
Databases capacity can be added by scaling horizontally.
A. True
B. False
True
Most databases are designed to scale vertically.
Horizontal scaling works well for applications that are designed to work in parallel such as web servers. You keep your existing server instances and add more to increase capacity.
Chapter 8 (page 254)
Cloud provider SLAs outline which of the following? (Choose two.)
A. Device configuration B. DNS configuration C. Uptime D. Network performance E. Autocache
Uptime
Network performance
Service level agreements outline performance and availability commitments and not configurations.
Reports are often provided to which interested parties? (Choose four.)
A. Marketing B. Management C. Cloud provider operations D. Accounting E. Internal operation centers F. Customers
Marketing
Management
Accounting
Internal operation centers
Cloud reporting is intended for internal corporate groups such as marketing, management, accounting, and operations.
To collect metrics, you set up your management application to measure what?
A. Database
B. Server
C. Hypervisor
D. Objects
Objects
Objects are queried to gather metric data.
Reports are generated where?
A. Hypervisor
B. Databases
C. Logging servers
D. Cloud management and monitoring applications
Cloud management and monitoring applications
Cloud reports are formatted collections of data contained in the management or monitoring applications.
What is a visual representation of your current cloud operations?
A. Operational matrix
B. Management console
C. Dashboard
Dashboard
A dashboard is a configurable graphical representation of current operational data.
Upgrading to a newer operating system may require that you update what?
A. SLA
B. DNS
C. Baseline
D. VPC
Baseline
After performing a major system upgrade, you should collect new baseline data as the overall system performance has changed.
Capacity and utilization reporting often contains data on which of the following object?
(Choose three.)
A. CPU B. OS version C. Volume tier D. RAM E. Network
CPU
RAM
Network
CPU, RAM, and network utilization are all important object to manage for capacity and utilization tracking. Storage volume tiers and OS versions do not apply to this scenario.
Autoscaling can be configured to which of the following? (Choose four.)
A. Add capacity B. Configure time-of-day capacity C. Generate metric reports D. Remove capacity E. Maintain a minimum number of servers F. Track SLA objects G. Perform patch management
Add capacity
Configure time-of-day capacity
Remove capacity
Maintain a minimum number of servers
Autoscaling allows for adding and removing cloud compute capacity, providing capacity changes based on the time of day, and maintaining a minimum number of VMs. Report generation and SLA object tracking are not autoscaling functions.
Cloud-based reports can be generated in which formats? (Choose two.)
A. SQL B. PDF C. Python D. JSON E. Excel
PDF
Excel
Both Excel and PDF are the most common reporting formats. The other database, programming, and scripting options are not applicable to report generation.
What type of scaling involves adding servers to a pool?
A. Horizontal B. Round-robin C. Elasticity D. Autoscale E. Vertical
Horizontal
Horizontal scaling is the process of adding additional servers for increased capacity.
Round-robin is a load-balancing metric and does not apply. Elasticity is the ability to add and remove resource, autoscaling is the automated process of adding and removing capacity, and vertical scaling is expanding a server.
Carl has noticed a slowdown in the response times of his SQL database and has been tasked to investigate the root cause of delays. He has decided to configure his monitoring application to gather additional data on what may be the cause of the delays. What are some of the objects you would recommend he collect data on? (Choose three.)
A. Read replica I/O B. Load balancer latency C. CPU D. Network packet drops E. Machine image F. SLA
Read replica I/O
CPU
Network packet drop
Databases return data from read operations and are a critical performance metric. CPU saturation could cause a slowdown as well as network issues such a packet loss.
Object tracking can be helpful in identifying which of the following? (Choose three.)
A. Resiliency B. Trends C. Metrics D. ACLs E. Peak usage F. Anomalies
Trends
Peak usage
Anomalies
Trends, usage, and deficiencies are all management report outputs that can be identified using object tracking.
Rebecca is writing a change management plan to increase the processing abilities of one of her middleware servers. What components can she upgrade to increase server performance? (Choose three.)
A. CPU B. SLA C. RAM D. Network I/O E. ACL F. DNS
CPU
RAM
Network I/O
Server performance can be increased by adding additional CPU processing, memory, and network capacity.
SLA, ACL, and DNS are not related to increasing server capacity.
Object tracking should be aligned with which of the following?
A. VPC
B. SLA
C. RDP
D. JSON
SLA (service level agreement)
Tracking object performance data should match with the guaranteed levels outlined in the service level agreement.
High-performance network clusters should share which of the following? (Choose two.)
A. Availability zone
B. Group cache
C. Identity group
D. Hypervisor
Availability zone
Identity group
Hypervisor
High-performance computing relies on the servers being in close proximity to reduce network and storage latency. Being in the same availability zone, in the same group, and on the same hypervisor accomplishes this.
There is no such thing as a group cache.
