CHAPTER 8 Flashcards
- At times, the supervisor must assume the role of ___ to his subordinates when information comes to his attention that they need his help or when they seek it either directly or indirectly.
counselor
- Although the supervisor cannot be expected to administer a program of professional therapy to subordinates with serious _____, they can familiarize himself with the symptoms usually characteristics of of these conditions so that he may recognize them and initiate timely and appropriate remedial action.
emotion problems
- According to the American Council for Drug Education, ___ is without question the most serious drug problem in the country.
alcohol dependence
- Tests involving ___ have revealed that the performance of the problem drinker is considerably reduced in the early stages of alcoholism.
speed and precision
- As ___ develops into problem drinking and then into an actual physiological and psychological dependence on alcohol, the individual progresses through several distinct phases.
social drinking
- A ___ may exist without the affected person being aware of it.
drinking problem
- In a broad sense, when someone is repeatedly affected adversely by alcohol, he’s a ___, regardless how slight or grave the effects are.
problem drinker
- Many of the individual’s early symptoms of problem drinking go unnoticed by even his closest ___.
associates
- When the drinker’s tolerance for alcohol increases or when he needs several drinks to obtain the effect that one drink gave him before, he is developing the pattern of a ____.
drinking problem
- The ____ often manages to drink more than others by sneaking drinks now and then, by drinking faster than others, or by supplying others with drinks so that he can conceal the quantity of his own drinking.
deviant drinkers
- An extension of problem drinking is ____, in which the individual drinks compulsively-never intending to drink too much but invariably doing so.
alcoholism
- Supervisors should be aware that Drug and Alcohol addiction is covered under the provisions of the ___.
American w disabilities act (ADA)
- When dealing with employees whom you suspect of having possible drug or alcohol problems, it’s a good idea to consult with your ___________.
personnel or human resources dept
- Like any disease, ___ is more easily corrected in its early stages than when it becomes acute.
problem drinking
- When drinking adversely affects the employee’s performance on the job or when his resultant misconduct off the job cannot be tolerated, ____.
punitive action may be indicated
- The problem of the police employee whose ____ has not yet directly involved his job but is a matter of common knowledge may become a distressing experience for the supervisor.
deviant drinking behavior
- When counseling by the supervisor or intervention by a close friend is not practicable, the employee might be directed to secure a ____.
medical examination from the organization’s physician
- The ____ will usually deny to others and to himself that he has a problem, especially during the early stages of the disease
problem drinkers
- When problem drinking causes the employee’s job performance to deteriorate or results in misconduct that justifies negative disciplinary action, the supervisor are ____.
obligated to take action
- Just as in the case of other misconduct brought about by the use of alcohol, when drinking causes an employee’ work to deteriorate or drop to an unacceptable level, the supervisor is responsible for ___.
corrective action
- ___ for performance deficits resulting from a drinking problem is not necessarily incompatible with efforts to treat the condition.
disciplining subordinates
- _____ has revealed many cases of early and intermediate stages of alcoholism before other visible or physical symptoms of the disease have appeared.
deteriorating performance
- Careful ___ should be prepared promptly when they are observed by the supervisor.
documentation
- The ___ problems solving method, appropriate for a wide range of performance problems, may be used when counseling the problem drinker.
A.
D.
I.
M
E.
- The supervisor should gain an understanding of the problems of deviant drinkers and must accept the objectives of his role in dealing with it ____.
they are to effectively counsel employees
- Every super can gain an adequate working knowledge of such problems and how he can best handle them by studying the literature and by becoming familiar with _____.
departmental resources and referral agencies in the community
- The important factor in a supervisor’s ability to ___ is his capacity to recognize a drinking problem and to know not only when he is not equipped to handle it but also where the person can be referred for the type of help he needs.
counsel well
- As with other ____, the supervisor should familiarize himself with all pertinent facts available concerning the employee
interviewing situations
- By guiding the problem drinker toward a realization that the has a drinking problem, that he needs help in solving it, and that he cannot otherwise maintain an acceptable capacity for his work, the first step may be taken in a ____.
course of treatment
- At the earliest practicable time after the supervisor has noted a deterioration in a subordinate’s performance he should discuss the matter with him, with the objective of ___.
helping him approve
- __x3 are the three basic ingredients in EFFECTIVE COUNSELING.
being attentive to what is said
looking at the problem from the employees point of view
establishing a comfortable relationship during the session
- The technique of nondirective or employee centered counseling, in which the ____, has been found to be extremely productive.
supervisor stimulates individuals to discover
- Once the employee has explained and the supervisor has addressed the performance issues point by point, an agreement should be reached on a _____.
performance improvement plan
- ___ unfortunately, is used too often in counseling as a prime technique, but rarely does it serve any real constructive purpose in situations involving the problem drinker.
fear
- Although a record of contact with the employee should be kept, the taking of notes during _____ as this procedure will only contribute to the subject’s apprehension and may aggravate his suspicions and increase his defensiveness.
counseling sessions should be avoided
- However, as soon as possible after the ___, notes should be prepared for the file and for other necessary reports.
counseling session
- When the employee begins to realize that he has a drinking problem and makes a purposeful effort to help himself find the scientific reasons for it, the supervisor might ____.
suggest appropriate literature or website on the subject
- Many employers have excellent employee assistance programs (EAPS)-services provided typically include __x3.
diagnosis
treatment
referral
- The important objective of ___ is not only to get the problem drinker to give up drinking but also to lead him to the realization that he can never be a moderate drinker and that he can never again use alcohol.
professional counseling
- Many of the symptoms that may be interpreted as clues to the onset of ___ are not necessarily positive indicators of such a condition-they are often transitory in nature and occur in most people from time to time.
emotional distresses
- ___ such as chronic fatigue or other marked changes in bodily functions range from relatively minor muscle spasms, headaches, upset stomach, and other real or psychosomatic disorders to severe conditions that are life threatening.
physiological symptoms
- As previously described, there are two occasions when the supervisor is obligated to become involved in a subordinate’s personal affairs: ___x2
when a supervisor ask for help (in which their problem becomes the supervisor’s also)
and when the problem affect’s the subordinates performance
- When a subordinate with an emotional problem approaches the supervisor for help, the supervisor’s first objective should be to ___.
examine the basic difficulties to determine if the employee has come to the right person
- Excessive job stress, or that resulting from personal frustration and inadequate coping skills, is referred to as ___.
burnout
- It has been found that organizational factors involving what are perceived as poor or inadequate supervisory practices have been a major cause of ____.
burnout
- Every supervisor should be alert for indicators of ____ that cause deterioration in the performance and interrelationships of his subordinates.
emotional and physical changes
- ___ is a brain drain on the system and accomplishes little for the organizational employee.
disability retirement
- The second phase of the counseling procedure involves an ___.
assessment by the counselor of the problem presented
- Under the patient guidance of ___, the employee should be encouraged to select the options he considers will best suit his needs and should then be assisted in every way reasonably possible to accomplish the course of action he has chosen.
the supervisors
- ___ may result from even a short exposure to stress and may cause reactions that seriously impair performance.
depression
- The national institute on mental health reports that serious depression is often masked in men by __ or by they socially acceptable habit of ___.
alcohol or drugs
working excessively long hours
- When a serious, conscientious, sensitive employee with an intense job interest make what he considers a serious blunder and blows it out of proportion, developing a depressive reaction from his guilt feelings and self-chastisement, his self-esteem can be restored if he is made to realize _____.
that the matter was not as serious as it appeared to them
- Grief and loneliness brought about by the normal experiences of life may result in depression that may drastically affect performance, but the depression can be lessened if the supervisor ____.
reacts with compassion and patience
- The employee mourning over the loss of a loved one can be helped if his attention can be_____, especially when his energy and interest can be focused on helping someone else.
diverted from their grief toward some physical activity
- When ___ occurs and the employee cannot resolve stress on the job, he ofen transfers it to his home, where it plaques his marital relationship.
burnout
- When a __ involving a subordinate has become critical and the supervisor’s help is sought, he should confine his participation to listening to enough details to indicate whether outside professional help is needed.
marital conflict
- When a subordinate (especially a youthful one) comes to the supervisor with a job problem related to an incipient marital conflict, he should be encouraged to ____.
discuss the matter with their spouse rather that withdraw from the marital relationship
- Should the subordinate’s problem appear to have developed because he has, without realizing it, allowed his job to become more important than his family life, he should be ___.
they should be guided toward a realization that they must not attempt to drive all their satisfactions from their work at the expense of their family relationships
- Because of the tremendous emotional impact some marital breaches have on the parties involved, the supervisor should practice a considerable amount of forbearance and understanding of the turmoil experienced by a subordinate; the condition should never be an ___.
excuse for misconduct
- Officers involved in traumatic incidents, such as shootings, severe car accidents, death or injury to a fellow officer, or catastrophic events, sometimes develop rather severe _____.
psychological reactions shortly after such occurrences
- ___ is often reflected by feelings of isolation, flashbacks, sleeplessness, anxiety, and a loss of work interest, causing a deterioration in performance.
post traumatic stress disorder
- Peer counseling programs, such as the ___, have also been very successful in helping officers involved in shootings and other highly traumatic incidents.
critical incident stress management program
- In this phase of the remediation procedure, it is essential that supervisors convey to the troubled subordinate a feeling that he can ___.
discuss the matter freely.
Some of the suicide warning signs of which all supervisors should be aware include the following: 9
Depression
Previous suicide attempt
Increase in use of alcoholic beverages
Overly aggressive or violent behavior
Any changes in mood or behavior that are out of the ordinary
Changes in work habits
Behavioral clues of suicidal thoughts
Anger or irritability
Concern expressed by family/friends/colleagues
There are a number of myths about suicide. Here are some of the myths,
Myth: People who talk about suicide won’t complete the act. Suicidal officers keep their plans to themselves.
Myth: No one can stop a suicide; it is inevitable.
Myth: Only experts can prevent suicide.
Myth: Confronting an officer about suicide will only make the officer angry, and increase the risk of suicide.
real facts of suicide
Fact: Most suicidal officers communicate their intent sometime during the week preceding their attempt.
Fact: If a law enforcement officer in crisis gets the help needed, that officer may never be suicidal again.
Fact: Suicide prevention is everyone’s business, and anyone can help prevent the tragedy of suicide.
Fact: Asking someone directly about suicidal intent lowers anxiety, opens up communication, and lowers the risk of an impulsive act.
