Chapter-8 Flashcards
Recruitment, selection and training employees
What is internal recruitment?
Internal recruitment is the process of filling a vacant post with someone already employed in the business.
What is external recruitment?
External recruitment is the process of filling a vacant post with somebody not already employed in the business.
What are the main advantages of internal recruitment?
1) The vacancy can be filled more quickly and more cheaply.
2) Applicants already know how the business works.
3) The business already knows the strengths and weaknesses of applicants.
4) Workers can become more motivated when they see that there is a chance of promotion.
What are the limitations of internal recruitment?
1) A better candidate may have been available from outside the business.
2) It could cause conflict within the workplace if other internal candidates feel they should have gotten the job.
3) It does not bring in any new ideas.
4) There will still be a vacancy to fill unless the worker’s previous job has become redundant.
What are the benefits of external recruitment?
1) External applicants might bring new ideas, improving the effectiveness and efficiency of the business.
2) There will be a wider choice of applicants with different skills and experience.
3) It avoids the risk of upsetting workers when an internal candidate is promoted.
What are the limitations of external recruitment?
1) It takes longer to fill the vacancy.
2) It is more expensive than internal recruitment due to advertising costs and time spent on interviews.
3) External applicants require induction training, increasing business expenses.
What is a job description?
A job description is a list of key points about a job, including the job title, key duties, responsibilities, and accountability.
What key elements should be included in a job description?
1) Job title – e.g., Sales and Marketing Executive.
2) Main duties – e.g., planning and executing marketing activities within budget and timelines.
3) Responsibilities – specifying who the job holder supervises or manages.
4) Accountability – indicating who the job holder reports to.
What is a person specification?
A person specification is a list of the qualifications, skills, experience, and personal qualities required for a successful applicant.
What is a shortlist?
A shortlist is a list of candidates selected from all applicants who will be interviewed for the job.
What are the benefits of employing part-time workers?
1) Attracting well-qualified workers, particularly those seeking flexible hours.
2) Retaining experienced staff by offering flexible working options.
3) Increased flexibility, allowing part-time workers to cover for absent employees.
4) Adjustable working hours to match changes in demand.
5) Higher productivity, as part-time workers may be less fatigued and more motivated.
6) A more diverse skill set when two part-time workers replace one full-time employee.
7) Reduced disruptions, as part-time workers do not require time off for medical or dental appointments.
What are the limitations of employing part-time workers?
1) Increased induction and training costs.
2) Communication challenges, as part-time workers may not always be present to receive important updates.
3) Potentially lower service quality, as customer issues may take longer to resolve if the responsible employee is not available every day.
What are the main benefits of training for businesses and workers?
1) Increased efficiency – Trained workers are more productive, leading to better quality output.
2) Better decision-making – Management training reduces mistakes and improves business strategies.
3) Higher motivation and morale – Workers develop their skills and feel more valued, reducing staff turnover.
4) Easier recruitment and retention – Businesses that provide training attract and retain skilled employees.
5) Improved customer service – Trained staff offer better service, enhancing customer relationships and loyalty.
6) Better health and safety – Training reduces workplace accidents and ensures a safer working environment.
7) Greater competitiveness – A skilled workforce helps businesses stay ahead in the market.
What is induction training?
Induction training is a programme designed to help new employees become familiar with their workplace, colleagues, and the procedures they need to follow. It ensures that recruits settle into their roles quickly and work efficiently.
What is on-the-job training?
On-the-job training is a method of training that takes place at the workplace, where an employee learns by watching or following an experienced worker. This type of training helps employees gain practical skills while performing their job duties.
What is the main benefit of induction training for a worker and the business?
The main benefit of induction training for the worker is that they quickly feel part of the business. This benefits the business because workers who are well-settled are more likely to perform their tasks effectively from the start of their employment.
What are the main advantages of on-the-job training?
1) It is relatively cheap.
2) Workers learn the way that the business wants the job done.
3) Workers are producing output while training.
What are the main disadvantages of on-the-job training?
1) Workers might pick up bad habits from experienced workers.
2) Workers might not learn the most up-to-date methods.
3) Workers may make more mistakes while learning, increasing waste.
4) It slows down the production of the experienced worker.
What are the main advantages of off-the-job training?
1) Workers learn the latest methods and techniques.
2) It does not disrupt the production of other workers.
What are the main disadvantages of off-the-job training?
1) It can be expensive, especially when the training is provided by a private training provider.
2) The worker does not produce any output during training.
What is resignation?
Resignation is the termination of employment by the worker, often because they have found a job with a different employer.
What is retirement?
Retirement is the termination of employment due to the worker reaching an age beyond which they do not need to work.
What is redundancy?
Redundancy is the termination of employment by the employer because the job is no longer needed.
What is dismissal?
Dismissal is the termination of employment by the employer because the worker has broken company rules or is not performing work to the required standard.
What are the reasons an employer may dismiss a worker?
1) Incompetence – The worker does not perform their tasks to the required standard.
2) Poor conduct – The worker breaks company rules, such as frequently arriving late or ignoring health and safety procedures, which may put themselves and others at risk.
Why might a business need to reduce the size of its workforce?
1) Fall in demand – If demand for the product decreases, the business
may not require as many workers.
2) Automation and new technology – Machines may replace workers, making their roles unnecessary.
3) Relocation – If the business moves to a new location, workers may be unable to travel or relocate, leading to job losses.
What are the types of legal controls?
1) Discrimination
2) Unfair dismissal
3) Minimum wage
4) Contracts of unemployment
5) Health and Safety
