Chapter 8

Question 1

image you project in the professional business world.

Answer 1

professional image

Question 2

consists of personal appearance with regard to clothing, grooming, manners and etiquette, personal behavior and communication effectiveness.

Answer 2

professional image

Question 3

2 major perspectives of Professional Image

Answer 3

1. Appearance
2. Personal behavior

Question 4

PROFESSIONAL DRESS AND PROPER GROOMING

Answer 4

APPROPRIATE PROFESSIONAL APPEARANCE:

Question 5

• The business world is still more conservative than liberal in its regard for professionalism.

Answer 5

APPROPRIATE PROFESSIONAL APPEARANCE:

Question 6

can be defined as dressing in such a manner as to enhance your authority, promote your respect, aid in your promotion, and promote your advancement opportunities in the workplace.

Answer 6

professional dress

Question 7

professional dress

Answer 7

business formal
business/smart casual

Question 8

• Professional dress involves appropriate clothing selection based on the following considerations:

Answer 8

i. Profession
ii. Company policies
iii. Geographic location
iv. Level of customer and client interaction
v. Types of functions you must attend

Question 9

You must develop and practice good grooming habits to ensure that your appearance is clean and polished in your professional role. It includes:

Answer 9

i. Overall cleanliness
ii. Hair
iii. Nails
iv. Teeth
v. Makeup

Question 10

You should be familiar with the different protocols of behavior as they relate to social ___

Answer 10

manners and etiquette.

Question 11

• Making introduction and appropriate greetings
• Being able to initiate and maintain conversation
• Respecting the custom of other
• Being able to express appreciation
• Extending courteous behavior to others
• Knowing how to behave in difficult situation

Answer 11

2. MANNERS AND ETIQUETTE

Question 12

Personal behaviors & communications

Answer 12

1. Body Language
2. Proper Way of Introduction

Question 13

2. Proper Way of Introduction

Answer 13

 Begin with appropriate greetings Good morning/Good afternoon Ma’am/Sir
 Do not talk too much in the introduction.
 Only include the following:
Name, Educational Background, Work experience related to the job that you are applying for and Personal Qualities that make you a perfect fit for the job.

Question 14

THE EFFECT ON YOUR CAREER CAN BE SIGNIFICANT AND MAY INCLUDE:

Answer 14

 Selection for participation on project teams

 Inclusion in social settings with customers or clients

 Selection for presentations

 Promotions to positions or greater responsibility

 Performance rating

 Overall competitiveness in numerous situations