Chapter 8

Question 1

A technique for communication between members of the health care team; the acronym standing for Introduction, Situation, Background, Assessment, Recommendation, and Readback

Answer 1

ISBAR-R

Question 2

Being highly aware and alert to another’s feelings; considerate

Answer 2

Mindful

Question 3

Without words

Answer 3

Nonverbal

Question 4

Refraining from judgment; an attitude of openness

Answer 4

Nonjudgmental

Question 5

Recognizing the patient as the source of control and full partner in providing compassionate and coordinated care based on respect for the patient’s values, needs, and preferences

Answer 5

Patient-centered care

Question 6

Being aware of something through the senses of seeing, hearing, feeling, tasting, and smelling

Answer 6

Perception

Question 7

A relationship of mutual trust or affinity

Answer 7

Rapport

Question 8

A report on the details of a patient’s condition and treatment

Answer 8

Shift report

Question 9

Having medicinal or healing properties

Answer 9

Therapeutic

Question 10

Communication that promotes understanding between the sender and the receiver

Answer 10

Therapeutic communication

Question 11

In words; expressed orally

Answer 11

Verbal