Chapter 8 Flashcards
Teams
groups of two or more people who interact and influence each other, are mutually accountable for achieving common goals associated with organizational objectives, and perceive themselves as social entity within an organization.
Team Performance
how long that team usually lasts
Skill Diversity
its members posses different skills and knowledge
Authority Dispersion
the degree that decision making responsibility is distributed throughout the team
Social Networks
social structure of individuals or social units that are connected to each other through one or more forms of interdependence
Social Loafing
the problems that occurs when people exert less effort when working in teams than working alone
Departmental Team
Team that consist if employees who have similar or complimentary skills and are located in the same unit of a functional structure, usually minimal task interdependence because each person works with clients with employees in other departments
Self-Directed Team
Team whos members are organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those task
Team Project/Task Force
Cross functional teams whose members are usually drawn from several disciplines to solve a specific problem, realize an opportunity, or design a product or service
Five C’s
- cooperating
- conflict resolving
- coordinating
- comforting
- communicating
Cooperating
team members are willing and able to work together rather than alone
Coordinating
team members actively manage the team’s work so it is performed efficiently and harmoniously. Must know other team members work to some degree as well
Communicating
team members transmit information freely (rather than reluctantly), efficiently (using the best channel and symbols), and respectfully (minimizing arousal of negative emotions). They also listen actively to co-workers.
Comforting
Effective team members help co-workers to maintain a positive and healthy psychological state
Conflict Resolving
conflict is inevitable in social settings, but effective team members have the skills and motivation to resolve disagreements within the group
Stages of Team Development
- Forming
- Storming
- Norming
- Preforming
- Adjourning
Forming
- evaluate value of membership
- polite
- defer to authority
- learn about one another
Storming
- interpersonal conflict
- establish norms
- compete for roles
Norming
-first real sense of cohesion
-establish roles
-agree on team objective
-
Preforming
- conflicts resolved quickly
- high cooperation and trust
- efficient coordination
Adjourning
- when team is about to disband
- shift away from task and to relationships
Norms
the informal rules and shared expectations that groups establish to regulate the behaviour of their members.
Roles
set of behaviors that people are expected to perform because they hold specific formal or informal positions in a team and organization.
Types of Roles
- organizer
- doer
- challenger
- innovator
- team builder
- connector
Team Cohesion
degree of attraction people feel toward the team and their motivation to remain members.
Self directed teams
Cross-functional work groups that are organized around work processes, complete an entire piece of work requiring several interdependent tasks, and have substantial autonomy over the execution of those tasks.
