Chapter 7: Strategic Awareness and Staff Mgmt

Question 1

RESPONDING TO UNACCEPTABLE BEHAVIOUR

1. Address it yourself

Answer 1

RESPONDING TO UNACCEPTABLE BEHAVIOUR
1. Address it yourself

• in some cases for low level incidents a immediate response can be effective for
• using language that is sexist or racist
• talking to someone in a group of people in a demeaning way
• a joke that is at someone else’s expense
• on the spot response need to be respectful, polite and focus on the behaviour not the person

Question 2

RESPONDING TO UNACCEPTABLE BEHAVIOUR

2. Address it with support

Answer 2

RESPONDING TO UNACCEPTABLE BEHAVIOUR
2. Address it with support

• can be addressed in a less immediate way
• accompanied by a trusted friend or colleague may attend a meeting with the other person to discuss the issue and find a way to resolve it

Question 3

RESPONDING TO UNACCEPTABLE BEHAVIOUR

3. Address it with a manager

Answer 3

RESPONDING TO UNACCEPTABLE BEHAVIOUR
3. Address it with a manager

• you can raise the issue with your manager or another manager
• if the behaviour is serious the manager, with your consent may formally report the concern on your behalf
• if the risk to yourself or others is harmful, the manager may be required to report it
• the manager will ensure access to impartial and confidential advice, guidance and support

Question 4

RESPONDING TO UNACCEPTABLE BEHAVIOUR

4. Report it confidentially

Answer 4

RESPONDING TO UNACCEPTABLE BEHAVIOUR
4. Report it confidentially

• if serious or when an informal approach is unsuccessful you can formally report your concerns
• call 0800 254 288 (0800 Kia Tu) or by online form
• it will be assessed by an independent triage panel to recommend the best resolution
• you will be kept informed on progress, actions taken and outcome

Question 5

MINDSET

Taking every opportunity to prevent harm

Answer 5

MINDSET
Taking every opportunity to prevent harm

Responsibility to victims:
- we continue to place a strong emphasis on our responsibilities to victims first

Repeat victimisation:
- an emphasis on preventing repeat victimisation by enhancing the focus on the most vulnerable

Offender management:
- take every opportunity to prevent harm by supporting offenders wanting to make a positive change, using diversion, alternative resolutions, such as pre-charge warnings

Locations:
- continue to focus on preventing harm in repeat locations

Question 6

RETURN TO WORK PROCESS

ACC Accredited Employer Programme (AEP)

Answer 6

RETURN TO WORK PROCESS
ACC Accredited Employer Programme (AEP)

Police are responsible for managing any workplace injuries.

ACC still manages injuries arising as a result of a motor vehicle accident and some other complex injuries.

in the first 5 days you must:
- advise WFM

-

Question 7

RETURN TO WORK PROCESS
ACC Accredited Employer Programme (AEP)
Supervisor responsibility 5 days

Answer 7

RETURN TO WORK PROCESS
ACC Accredited Employer Programme (AEP)
Supervisor responsibility 5 days

In the first 5 days you must:

• advise WFM
• if it’s a work injury fill out an incident report within 48 hours
• contact employee within two days
• receive a medical certificate for all ACC absences
• complete the leave request and attach medical certificate
• arrange meaningful alternative duties if employee is cleared for light duties

Question 8

RETURN TO WORK PROCESS
ACC Accredited Employer Programme (AEP)
Supervisor responsibility 10 days plus

Answer 8

RETURN TO WORK PROCESS
ACC Accredited Employer Programme (AEP)
Supervisor responsibility 10 days plus

Ten days plus:

• keep WFM updated with any changes
• ensure weekly contact with employee (provide a weekly update to GB on discussion)
• arrange a meeting to develop a Return to Work Plan (RWP)
• send the agreed and signed RWP