Chapter 7 review quiz Flashcards
MC Qu. 01 Alexa is interviewing with Google. During he…
Alexa is interviewing with Google. During her interview, she asks the hiring manager about the firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior. Alexa is inquiring about Google’s
organizational culture.
Paper Supply Corp, manufactures paper stationary products such as paper and envelopes. To increase employee productivity, the company decides to assign each employee a single task. For example, one worker feeds the paper machine, one quality checks the envelopes, and one packages finished envelopes into a box. Which of the following concepts is illustrated in this scenario?
specialization
What is an advantage of specialization?
It saves time when workers do not have to shift from one job to another.
A cleaning supply company that manufactures and markets eco-friendly cleaning solutions has two divisions—one in North America and one in Europe. Both divisions cater to the same type of clientele. However, this method of organizing jobs has helped the company be more efficient and responsive to local competition. Which of the following types of departmentalization is the company using?
geographical
A multinational consumer goods corporation has separate units for baby care, fabric care, family care, and feminine care. Thus, the company is following ________ departmentalization to organize jobs.
product
A tall organization typically has
many layers of management.
Post & Package organizes departments into larger groups on the basis of geography. Employees like the ________ structure because it permits delegation of decision-making authority.
multidivisional
The matrix structure
superimposes project-based departments onto function-based departments.
Janeena, Allie, and Ricky are salespeople for a pharmaceutical company. They are individually accountable for their work and results but have the same goal as the organization—to increase sales. These salespeople are an example of a
workgroup.
How do work teams differ from working groups?
Teams have shared leadership roles.
When Giant Soda needed to develop a new mission statement and list of brand values after a merger with Bubbly Drinks Corp., a temporary, cross-functional team was created to accomplish the task. After three months, the team made suggestions and initiated necessary changes. Such a team is referred to as a
task force
What is an advantage of self-directed work teams?
They have the flexibility to change rapidly to meet the competition.
Alan overhears the vice president of sales discussing a new tactic that would allow the sales team to go virtual. Alan tells his coworker Jameson. By the end of the day, most of the sales team had heard the rumor. This informal channel of communication is known as
the grapevine.
At a fulfillment warehouse, the senior supply chain manager assigns a task to a lower-level manager. The pattern of formal communication illustrated in this scenario is ________ communication.
downward
Managers should always encourage ________, even if it is negative. If this is not provided, then communication will be ineffective and can drag down overall performance.
feedback
