Chapter 7 - Related Services Flashcards
1
Q
Helplines
A
24 hour a day advice line providing emergency assistance and expert advice to insurance policyholders.
The use of premium rate phone numbers has been prohibited under the Consumer Rights Act 2015
2
Q
Risk Surveyor
A
Is the eyes and ears of the insurer identifying risks the insured can either eliminate or control.
3
Q
Claims Management Company
A
Specialist companies which will pursue claims for personal injury. They act as intermediaries between claimants and the companies being claimed against. Can be on a no win, no fee basis. If the case is won, the company will take a fee.
