Chapter 7 Fulfillment and customer Service Flashcards
it includes customer service, A phrase that encompasses both servicing inquiries before an order is consummated and physically distributed providing resolution to service issues.
Fulfillment
a term that includes inventory, warehousing, and transportation issues.
Physical distribution
it ensures that customers will know precisely what it is they are purchasing.
Clarity
involves devices such as separated check off boxes for difference in terms of variations like sizes and colors.
Simplicity
Orders are not the only mail that a direct marketing firm receives.
Mail orders
What is the simplest form in sending message?
Postcard
Categories of mail orders
Function and size
the inventory decision that primarily involves balancing different costs
Stockout costs, order costs, and carrying costs.
are the costs associated with not having an item in stock at the moment it is needed.
Stock out costs
refers to costs that are proportional to the number of orders, without regard to order size.
Order costs
is any cost that varies proportionally with the average or maximum level of inventory. involve cost that levied taxes on inventory.
Carrying costs
is primarily concerned with determining for each item
2 basic systems for managing inventory
Inventory policy
The amount of certain product to be ordered is fixed for every order but the time between orders varies.
Q system
The time between orders is fixed; the amount ordered each time varies.
P system
Involves all the activities connected to the warehouse operations.
Physical Fulfillment
