Chapter 7 - Defects

Question 1

defect

Answer 1

A flaw in a component or system that can cause the component or system to fail to perform its required function, e.g., an incorrect statement or data definition. A defect, if encountered during execution, may cause a failure of the component or system

Question 2

error

Answer 2

A human action that produces an incorrect result

Question 3

failure

Answer 3

Deviation of the component or system from its expected delivery, service, or result

Question 4

incident

Answer 4

Any event occurring that requires investigation

Question 5

incident logging

Answer 5

Recording the details of any incident that occurred, e.g., during testing

Question 6

root cause analysis

Answer 6

An analysis technique aimed at identifying the root causes of defects. By directing corrective measures at root causes, it is hoped that the likelihood of defect recurrence will be minimized

Question 7

anomaly

Answer 7

Any condition that deviates from expectation based on requirements specifications, design documents, user documents, standards, etc., or from someone’s perception or experience. Anomalies may be found during, but not limited to, reviewing, testing, analysis, compilation, or use of software products or applicable documentation

Question 8

priority

Answer 8

The level of (business) importance assigned to an item, e.g., defect

Question 9

severity

Answer 9

The degree of impact that a defect has on the development or operation of a component or system

Question 10

configuration control board

Answer 10

(or change control board or bug triage committee or incident triage committee): A group of people responsible for evaluating and approving or disapproving proposed changes to configuration items and for ensuring implementation of approved changes.