Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

thc 1 > chapter 7: current trends and issues in the th industry > Flashcards

chapter 7: current trends and issues in the th industry Flashcards

1
Q

t or f. there are 6 of significant social and economic changes have occurred that suggest a bright future for the tourism and hospital industry.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

t or f. at present, many workers retire at an earlier age than the case in previous years.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

the US social security system provides benefits to workers as young as _____ years of age

A

62

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

t or f. many employee retirement programs are based on age rather than on years of service

A

false. years of service rather than age

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

in some retirement programs, specifically government programs, it is possible to work ____ or ____ years and receive benefits at the age of ____ or younger

A

25, 30, 55

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

t or f. the increasing number of people who retire early is beneficial for the th industry because these people use their time to stay at home

A

false. to travel and see the world

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

one of the significant social and economic changes that states people’s retirement

A

early retirement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

the average individual can now expect to live beyond the age of ____ and many will live longer

A

70

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

one of the significant social and economic changes that states people’ longer life.

A

longer life span

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

this is in contrast to earlier generations when the average life span was much less

A

longer life span

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

t or f. the increasing population of older, retired citizens who are richer due to pension programs and are healthier provides a smaller base of potential customers for th industry.

A

false. smaller - larger

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

t or f. in the past, the six-day workweek was the standard for most working people.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

t or f. at present, the five-day workweek is standard amd the four-day workweekis becoming common, leaving several days for other activities

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

one of the significant social and economic changes that states the standard workweek at the past and at the present

A

shorter workweek

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

the resulting increase in ____, combined faster and easier transportation, makes possible for many individuals to take weekend vacations and travel to a degree they could not have made a few years ago.

A

leisure time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

t or f. the th industry will surely benefit from the decrease in travel

A

false. decrease - increase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

t or f. the average family has more money to spend than before due to higher wages and two-earner households

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

t or f. a large portion of the additional disposable income is spent on consumer hotels and restaurants

A

false. consumer hotels and restaurants - goods and services.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

one of the significant social and economic changes that states a large portion of income spent on consumer goods and services

A

greater disposable income

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

t or f. improved roads and better transportation make it easier to travel every year.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

the __________ system has reduced the time required for automobile travel between any two points

A

modern highway

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

_________ use new technologies which enable them to carry more passengers whil using less fuel.

A

new planes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

t or f. the decreases in travel have a negative impact on th industry

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

one of the significant social and economic changes that states improved and better systems

A

greater mobility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

one of the significant social and economic changes that states that the average family size has decreased

A

smaller families

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

t or f. it is easier for the family to travel and travel costs less if few family members travel

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

t or f. although the future of the th industry is bright, it is not without problems.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

t or f. those pursuing careers in th industry will find it necessary to obtain knowledge with regard to a number of issues that the industry must face in the future

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

one of the issues in tourism and hospitality industry that states changing demographics, changing vacation patterns, market segmentation, frequent guests programs, maturtion in segments of the fast food industry and consolidation.

A

marketing issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

t or f. the population of developed countries is aging

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

t or f. the mean is now 33 years and is projected to increase in the coming years.

A

false. mean - median

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

this is an issue in marketing issues that is significant to th industry

A

changing demographics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

t or f. a younger population has preferences that differ from those of an older population

A

false. older than younger

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

t or f. service consumers will find it necessary to to adjust their service products to the changing preferences of the market.

A

false. service consumers - service providers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

a changing demographic characteristic that involves single-parent households

A

increase in the number of single-parent households

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

___________ generally have lower levels of discretionary income

A

single-parent households

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

t or f. to reach this increase in the number of single-parent households market, service providers will have to develop new products that will appeal to this demographic segment at affordable prices

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

third demographic change in changing demographics

A

continuing growth in the number of people travelling for personal rather than business purposes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

approximately ____ percent pf domestic travelers travel primarily for a nonbusiness purpose.

A

74

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

t or f. the third demographic change is responsible for the increased percentage of the travel market in the past 45 years and the growth is sure to continue

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

the fourth demographic change

A

growth in the number of international travelers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

one of the primary reasons in the fourth demographic change is the increased cost or transportation relative to income, making travel more affordable to everyone

A

false. increased - decreased

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

another reason in the 4th demographic change is increased vacation time and a greater number of holidays in many countries

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

t or f. under marketing issues, citizens of industrialized countries are changing their vacation patterns.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

t or f. the traditional once a year vacation of two weeks is declining in popularity

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

t or f. for a growing number of people, vacations are becoming longer and more infrequent

A

false. shorter and more frequent

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

t or f. in the past, more people usually plan mini vacations, adding two of their annual vacation days to a three-day holiday

A

false. at present

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

t or f. in adding two of their annual vacation days to three-day holiday weekend, they manage to get away for a mini-vacation of five days while using only two actual vacation days.

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

in marketing issues in th, ___________ is the principal term in tourism marketing since 1980

A

marketing segmentation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

until the late _______s, lodging establishments attempted to appeal to broad general markets.

A

1970

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

t or f. the lodging establishments’ aim was to repent a broad group of potential visitors.

A

false. repent - appeal

52
Q

t or f. in recent years, the success of the limited service properties has led to the development of other properties intended to appeal a selected vacation patterns

A

false. vacation patterns - market segments

53
Q

soem types of lodge properties to become apparent include _____________, _______________, ________________, and _______________, which differ by their varying services and amenities

A

all-suite properties, residence properties, sub-budget properties and a variety of budget properties.

54
Q

t or f. examples of market segmentation have been evident in food service in the past 5 years.

A

false. 10 - 5

55
Q

t or f. a number of restaurants that additionally offered extensive something-for-everyone menus has began to see reductions in business

A

true

56
Q

t or f. customers have chosen to patronize restaurants offering specialized service products

A

true

57
Q

t or f. as new properties are identified, market segments designed to appeal to those segments are likely to be developed

A

false. properties - market segments, market segments - properties

58
Q

t or f. one of the marketing issues under issues in th is frequent guest programs

A

true

59
Q

t or f. because of the proliferation of properties and the increasing competition among them, some lodging operators have begun to develop programs to gain repeat business.

A

true

60
Q

t or f. modeled on the requent-flyer programs which were successfully used by selected airline companies, these plans give credits to regular guests.

A

false. selected - many

61
Q

credits can be redeemed in form of reduced _____, ______, _______, _______, or any ________

A

rates, upgrades, free accommodations, free meals or any variety pf amenities

62
Q

t or f. as competition becomes keener, the number of these kinds of programs will certainly grow

A

true

63
Q

t or f. many believe that these programs will not gain in the lodging business the same favor they have achieves among airline customers.

A

false . will not - will

64
Q

t or f. one of the legal issues under issues in th is maturation in segments of the fast-food industry

A

false. legal issues - marketing issues

65
Q

t or f. segments of the fast-food industry are no longer expanding to the extent that was formerly possible.

A

true

66
Q

t or f. the demand for hamburger is growing as fast as it did before, so operators find it necessary to develop new products to maintain the desired sales level

A

false. growing - not growing

67
Q

t or f. at present, establishments that previously offered few products other than hamburgers now offer pizza, salads, poutry or other meat products

A

true

68
Q

t or f. as public tastes continue to change, food service operators will have to develop specialty products to retain an adequate share of the market.

A

true

69
Q

t or f. one of the issues under marketing, in th, is consodilation in the commercial lodging industry

A

true

70
Q

t or f. some experts are now predicting that the number of large nationwide lodging companies will increase in the coming years.

A

false. increase - decrease

71
Q

t or f. a small number of forms will dominate the lodging industry by acquiring smaller chains of regional or national properties

A

true

72
Q

t or f. small number of firms will enable successful companies to obtain the funds required to expand their operations internationally.

A

true

73
Q

t or f. the trend toward consolidation will have tremendous impact on all commercial lodging operations.

A

true

74
Q

t or f. both independent operation and owners of smaller chains will find it easy to comepete with heavily advertised national and international brands

A

false. easy - difficult.

75
Q

these issues are liqour liability and ethics in the th industry

A

legal issues

76
Q

t or f. in the past, there was a growing public concern over the increasing number of alcohol- related automobile accident.

A

true

77
Q

t or f. at present, alcohol and the use of drugs is a factor in more than half of all automobile accidents.

A

true

78
Q

t or f. liquor liability has led the public to pressure state legislatures to act

A

true

79
Q

t or f. legislators have responded by lowering the levels of blood alcohol in which an individual is considered toxicated and by increasing penalties on offenders

A

false. toxicated - intoxicated

80
Q

t or f. several states in the US have imposed new regulations on the serving of alcohol beverages

A

true

81
Q

in one US state, new regulations have made the discounting of drinks, which is also called ______, illegal

A

happy hour

82
Q

t or f. in several states, establishments and their owners cannot be held financially accountable if they serve alcoholic beverages to an intoxicated individual who causes damage o injury in the cost of liability insurance.

A

false. cannot be - can be

83
Q

t or f. in some places, serving alcoholic beverages to intoxicated individual has caused tremendous increase in the cost of liability insurance

A

true

84
Q

t or f. serving alcoholic beverages to intoxicated individual prompted some bar owners to go out of business

A

true

85
Q

t or f. serving alcoholic beverage to intoxicated individual has caused some restaurants to serve even more alcoholic beverages

A

false. serve even more - stop serving

86
Q

t or f. bevause of serving alcoholic beverage to intoxicated individual, some restaurants and bar owners have changed their market strategies

A

true

87
Q

t or f. because of serving alcoholic beverage to intoxicated individual, establishments and owners now feature and promote non-alcoholic drinks

A

true

88
Q

t or f. as societal attitudes toward alcoholic drinks continue to change, it will be unnecessary for food service and lodging operators to adjust

A

false. unnecessary - necessary

89
Q

one of the issue under legal issues in th is ethics

A

true

90
Q

______ is an academic discipline that deals with the study of codes of moral conducts practiced by indivs or groups

A

ethics

91
Q

this refers to the application of a particular moral code to relationships, activities and discussions made by individuals in business and industry

A

business ethics

92
Q

ethics is the study of code that enables individual in business to distinguish right from wrong; to differentiate between ethical and unethical behavior

A

true

93
Q

t of f. ethics in th industry has been as issue for thousands of years.

A

true

94
Q

t or f. the business practices of some operators of th establishments are unquestionable.

A

false. unquestionable - quoestinable.

95
Q

t or f. business ethics is likely to remain forever in the list of th issues

A

true

96
Q

some of the human resource issues are sexual harassment, employee turnover, employee assistance plans and employee empowerment

A

true

97
Q

this may be defined as unwelcome sexual advances, requests for sexual favors, and other verbal and physical conduct of sexual nature

A

sexual harassment

98
Q

most cases of sexual harassment involve complaints by females about co-workers or superiors

A

true

99
Q

in the last 10 years,mthe number of cases has grown because an increasing number pf women become willing to speak out

A

true

100
Q

because employees are liable for the actions of their employees at work, it is very important for employers to institute a strict policy allowing all forms of sexual harassment in the workplace

A

false. allowing - banning

101
Q

it is very important for employees to develop appropriate tarining programs for managers and employees so that all will understand and become sensitive to the nature of sexual harassment

A

true

102
Q

employees should establish procedures for handling all complaints promptly, fairly and in sensitive manner

A

true

103
Q

employee empowerment is one of the major issues confronting managers of th enterprises

A

false. employee empowerment - employee turnover

104
Q

with turnover rates averaging approximately 100% per year, managers have always faced with the problem losing less experienced employees and hiring experienced employees as replacement.

A

false. less experienced - experienced and vice versa

105
Q

faced with inexperienced replacements, several managers believe they have only two choices. to shoulder the high training costs associated with developing new employees into efficient workers or to incur the equally high costs associated with working with untrained employees

A

true

106
Q

faced with inexperienced replacements. several managers believe that they only have two choices, but also, there is an alternative one. to retain valuable employees and reduce turnovers

A

true

107
Q

many managers do not understand the requirements to reduce turnovers

A

false. they do

108
Q

the requirements to reduce turnovers are, inadequate wages and benefits, reasonable working conditions, reasonable work schedules and reasonable treatment of employees by managers

A

true

109
Q

only few managers put those requirements to reduce turnover, to practice.

A

true

110
Q

several managers still treat their customers as in they were parts of big wheel rather than peole.

A

false. customers - employees

111
Q

managers hire workers at the lowest possible wages, fail to provide proper training then admonish them for not doing their work correctly

A

true

112
Q

managers assign their worker’ schedules with taking into account the workers’ personal preferences, change the schedules of the workers with previous notice, and do not order them to report for work on their day off

A

false. all negative

113
Q

managers complain about wmployees who resign to accept equal jobs with other employers

A

true

114
Q

eap

A

employee assistance plans

115
Q

eaps are one of the secular steps to pay attention regarding the problems of their employees

A

true

116
Q

the problems of those e,ployed in th industry include psychological problems, family issues, financial problems, legal issues, health and educational issues

A

true

117
Q

the manager who establishes eaps to benefit employees will eventually develop a more loyal workforce, one that is willing to make a great effort to attain the operational goals of the enterprise

A

true

118
Q

the manager who helps the employees will reduce employee turnover

A

true

119
Q

in some th establishments, managers havent developed rules and procedures that employees are directed to follow

A

false. have

120
Q

in what issue under human resources issues states the rules and procedures include directives such as directives such as inflexible rules for checkout time, rules prohibiting free refills on coffee, strict limits on the number of hand towels per guest, or directives prohibiting substitutions on special dinner menus

A

employee empowerment

121
Q

these rules and procedures many affect the overall impression of a guest regarding a particular food service or lodging enterprise

A

true

122
Q

for some guests, these rules may be enough to make the, decide to return

A

false. never to return

123
Q

many managers have realized the ineffectiveness of setting strict rulee governing every detail of guest service

A

true

124
Q

managers now set policies that are guest oriented

A

true

125
Q

the managers empower their employees to make decisions that will improve the quality of service to guests without having a negative impact on operations

A

true

126
Q

these issues include automation, smoking and non smoking areas, sanitation and public health and recycling solid waste

A

operations issues

thc 1 (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions