Chapter 7,8,9

Question 1

Operations Management

Answer 1

Operations Management consists of all the activities in which managers engage to produce goods or services.

Question 2

Tangibles

Answer 2

Tangibles are goods, which can be touched.

Question 3

Intangibles

Answer 3

Intangibles include services, which cant be touched.

Question 4

Inputs

Answer 4

Inputs are resources used in the process of production.

Question 5

Processes

Answer 5

Processes are the conversation of inputs (resources) into outputs (goods or services).

Question 6

Outputs

Answer 6

Outputs refer to the end result of an organisation’s efforts- the service or product that is delivered or provided to the consumer.

Question 7

Procurement

Answer 7

Procurement refers to the process of researching and selecting suppliers, establishing payment terms, negotiating contracts, and the actual purchasing of resources that are vital to the operations of the business.

Question 8

Automated production line

Answer 8

An automated production line is comprised of machinery and equipment arranged in a sequence with components added to the good as it proceeds through each step, with the process controlled by computers.

Question 9

Robotics

Answer 9

Robotics are highly specialised forms of technology capable of complex tasks.

Question 10

Computer-aided design

Answer 10

Computer-aided design is a computerised design tool that allows a business to create product possibilities from a series of input parameters.

Question 11

Computer-aided manufacturing

Answer 11

Computer-aided manufacturing is software that designs and controls manufacturing processes.

Question 12

Computer Integrated Manufacturing

Answer 12

Computer integrated manufacturing is a method of manufacturing in which the entire production process is controlled by a computer.

Question 13

Materials management

Answer 13

Materials management is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

Question 14

Inventory

Answer 14

Inventory is the goods and materials held as stock by a business.

Question 15

Materials handling

Answer 15

Materials handling is the physical handling of goods in warehouses and at distribution points.

Question 16

Forecasting

Answer 16

Forecasting is a materials planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events.

Question 17

Production plan

Answer 17

A production plan is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs).

Question 18

Master production schedule

Answer 18

A master production schedule is a plan that details what is to be produced and when.

Question 19

Materials requirement planning

Answer 19

Materials requirement planning involves developing an itemised list of all materials involved in production to meet the specified orders.

Question 20

Inventory control

Answer 20

Inventory control ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

Question 21

Just-in-time (JIT)

Answer 21

Just in time is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process.

Question 22

Quality

Answer 22

Quality refers to the degree of excellence of goods or services and their fitness for a stated purpose.

Question 23

Quality control (QC)

Answer 23

Quality control involves the use of inspections at various points in the production process to check for problems and defects.

Question 24

Quality control (QA)

Answer 24

Quality assurance involves the use of a system so that an organisation achieves set standards in production.

Question 25

Total Quality Management (TQM)

Answer 25

Total quality management is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.

Question 26

Quality circles

Answer 26

Quality circles are groups of workers who meet to solve problems relating to quality.

Question 27

Continuous improvement

Answer 27

Continuous improvement involves an ongoing commitment to achieving perfection.

Question 28

Waste minimisation

Answer 28

Waste minimisation is a process involving the reduction of the amount of unwanted or unusable resources produced by a business in an attempt to improve the efficiency and effectiveness of operations.

Question 29

Lean management

Answer 29

Lean management is an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality.

Question 30

Six Sigma

Answer 30

Six Sigma is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.

Question 31

Global sourcing

Answer 31

Global sourcing is the practice of seeking the most cost-efficient materials and other inputs, including from countries overseas.

Question 32

Overseas Manufacture

Answer 32

Overseas manufacture refers to the production of a good in a country that is different from the location of the business’s headquarters.

Question 33

Outsourcing

Answer 33

Outsourcing is the contracting of a specific business operation to an external person or business.

Question 34

Supply chain

Answer 34

A supply chain is the range of suppliers from which the business purchases materials and resources.