Chapter 7 Flashcards
1
Q
What role do helplines play?
A
Often 24 hours, provide info and assistance
2
Q
What is the FCA guidance around helplines?
A
Not pay more than basic rate for phonelines
3
Q
What are authorised repairers?
A
Make repair and recovery process more effective
Invoice insurer directly
4
Q
What is risk management?
A
Identification, analysis and economic control of risk that threatens earning capacity
5
Q
What is ULR?
A
Recover losses not covered by insurance policy, solicitors and specialised firms
6
Q
What are legal expenses?
A
Provide indemnity for legal expense when pursuing ULR
7
Q
What is a claims management company?
A
Specialist companies that pursue PI claims, act as intermediaries between claimants and companies claiming from
