Chapter 7 Flashcards
Nature of the client relationship
The relationship with the client is very important and it involves multiple aspects
Legal
Personal
Skills including organisation, technical competence, integrity
Information required form the client and how to get it.
This is the information needs to formulate the investment policy statement
Objectives, risk parameters, other information on situation.
This can done in a face to face meeting where the KYC is done. In the fact find.
Personal details needed form the client
Name, age , residential address
DOB
Marital status
Basic health information
Occupation
Nationality
Current income
Current outgoings
Other arrangements
Aspirations
Investment objectives form the client
These are split into
Income now
Income growth - what it needs to be in the future
Growth - the actual capital
Outright growth - the maximum returns.
Risk tolerance
Clients need to understand their risk tolerance so that the right strategies can be put into please for them. Risk tolerance is subjective and depends on the emotional make up of the client.
Liquidity and time horizons
You need to understand a client liquidity needs over the horizon in which they intend to invest to make sure the plan of the investment suits their needs. Also time frame is important because of the funds are needed for something then the strategy will be planned around this.
Tax status
It is crucial to understand an indervidual tax status and residency/ domicile to see what their tax liabilities will be and how best to go plan about their Allowences and wrappers.
Vulnerable clients
When providing investment support to these clients additional precautions need to be taken. To protect them and assist them. The four key drivers of vulnerability
Health
Relilence
Life event
Capacity
These changes included
Information presentation method change
Having trusted person there as well
Also ensuring any POA is present.
Advising on unregulated retail products
Unregulated products received a huge overhaul recent under FSMA to protect retail investors form miss selling. And incorrect product.
Robo advisors
This is where you use technology to invest instead of an in person advisor. The algorithms decide on your plan based on a brief survey. This will be into a diversified stratergies based on the information provided that suit your risk tolerance. It can also assess tax liabilities.
Advantages and disadvantages of robo-advisors
Ad
Easy account setup
Automated process
Low min balances
Low fees
Provide market solutions
Tax efficient
Remove behaviour biases of advisors
Dis:
Not personalised
Not for complex profolios
Fees and charges for no service
Limitations on the tech
Performance is not guaranteed
Fair treatment of customers (FTOC)
This is the fca agenda that places an emphases on treating clients correctly . This is in place to deliver 6 outcomes
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Paying for advice
The regulations are loose on what can be charged for but all charges must be provided in advance including ongoing charges. This will be in the key features document. The advisor charging rules were aimed at stoping advisor pay effecting outcomes:
Advisor can’t receive commission from the providers
Level of service determines the price
All disclosed upfront
Ongoing charges are levied when the service is ongoing.
Monitoring and review
Financial planing is not a one off things as environments change and so does the information that plan was formulated on. This is because
Tax changes
Employment
Focuses change
This is why it is important reciew to ensure that the plan in place still best suits the client situation.
If however the initial advisor does not handle this re-review it is important to agree who will handle this later down the line.
Investment and speculation
It is important to understand the distinction between investment and speculation. Investment is a professional activity undertaken to yield a desired wealth benefits over a period of time frame. And a great deal of time and knowledge is dedicated to understanding the risk involved in this long term plan.
Speculation there is limited knowledge and understanding of risk and is based on profiting from short term process movements of individual securities.
Financial planning process.
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Determining client requirements
Advisors need to understand a client future needs and current needs to make sure that investing does. To get in the way of this as client may think investing is the best for them but if it is not then an advisor must say this to them and explain why.
Attitude to risk and capacity for loss
ATR this is how a client perceives risk and how much they want to take
Capacity for loss is how much the client can afford to lose and how loss may affect their financial situation.
Determining a clients risk profile
Objectives factors
Timescale
Commitments
Wealth
Life-cycle
Age
Subjective factors
Attitudes
Beliefs
Experainces
Knowledge
Risk profiles and investment solutions
This work of three risk descriptions cautious balanced and adventurous.
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Capacity for loss
This is about how much risk can a client afford to take not how much they want to take or they deem is comfortable for them. It is based on income and expenditure, assets and situation.
Developing strategy
Once the needs are established and objects are covered a strategy must be developed by
Asses areas of action
Prioritising tpcertain aspects of
Developing solutions
Producing a financial plan
This is the final stage of the process and is where you complete your recommission based off the client. And should include
Existing position
What needed addresses
Details about the solutions
What has been left for future planning.
Suitability and affordability
Firms must make sure investments and recommendations are suitable by assessing
Client knowledge
And level of risk they can bear.
The advice must be suitable and this is a legal obligation for advisors.