Chapter 7

Question 1

Training

Answer 1

process by which knowledge and skills are enhanced for an immediate job/role.

Question 2

Development

Answer 2

Process through which knowledge and skills are enhanced, but may not have immediate use.

Question 3

On the job training

Answer 3

instruction in the actual work environment

Question 4

organizational socialization

Answer 4

how new employees “learn the ropes” and skills to be succesful

Question 5

On boarding

Answer 5

could be formal and or/ informal; process that facilitates newcomers socialization to an organization

Question 6

Learning

Answer 6

Encode, Retain, and use information

Question 7

3 phases of skill acquisition

Answer 7

1. Declarative Knowledge
2. Knowledge compilation
3. Procedural Knowledge

Question 8

Declarative knowledge

Answer 8

knowledge about facts

Question 9

Knowledge compilation

Answer 9

integrating what you know and can do

Question 10

Procedural Knowledge

Answer 10

automated the task w/little attention
example: so good at the task, that you are not entirely conscious when doing it.

Question 11

Proceduralization

Answer 11

if a, then b

Question 12

Mental Models

Answer 12

The way in which knowledge is organized

Question 13

Meta Cognition

Answer 13

Knowledge of and control over own cognition

Question 14

Training Needs Analysis

Answer 14

process of identifying and specifying training requirements

Question 15

Organizational Analysis

Answer 15

Availability of resources and support

Question 16

Task Analysis

Answer 16

tasks that require training

Question 17

Personal Analysis

Answer 17

people who need the training

Question 18

computer based training

Answer 18

e-learning

Question 19

non-computer based training

Answer 19

in person/ instructor led training

Question 20

Blended learning

Answer 20

mixture of e-learning and instructor led

Question 21

Program Instruction

Answer 21

proceeds question by question after trainee response

Question 22

What are the limitations of program Instruction?

Answer 22

can easily skip parts of training or cheat

Question 23

intelligent tutoring systems

Answer 23

if they answer a question wrong, it provides an explanation for correct answer

Question 24

Interactive multimedia training

Answer 24

rich simulation of real life job situation

Question 25

virtual reality training

Answer 25

simulates real life in artificial 3-d environment
-VR glasses or other technology to assist

Question 26

business games

Answer 26

People are given a scenario or hypothetical business, and are tasked with making decisions for what to do

Question 27

Role Playing

Answer 27

2-3 people act out a scenario with each other, each playing different roles, & have a discussion/debrief after

Question 28

Behavior Modeling

Answer 28

Imitative learning & reinforcement
– Narrow focus on specific skills

Question 29

Passive Learning

Answer 29

trainees are just recipients of information

Question 30

Active Learning

Answer 30

trainees are in control of their learning
-encourages participants to ask questions
-put trainees in control of their learning
-based on assumption that learning occurs inductively

Question 31

error management learning

Answer 31

-theoretical benefit of learning from mistakes
-training that encourages participants to make mistakes and then learn from them
-EMT may be better when learning new tasks

Question 32

Self-regulatory training

Answer 32

Prompting trainees to monitor and adjust their actions and reactions
: do, think, feel

Question 33

Self-efficiency

Answer 33

Belief in your own capabilities and capacity to perform successfully

Question 34

Expatriates

Answer 34

serve to overseas assignments
goal: to increase cultural competence

Training focus should include:
an understanding of different customs, etiquette, and gestures

Question 35

4 Managerial Effectiveness Behaviors

Answer 35

• Intrapersonal skills
  -Interpersonal skills
• Planning/organization
  /monitoring skills
• Build & maintain a team

Question 36

Types of mentoring behaviors

Answer 36

psycho social (leads to satisfaction)
task related (leads to success)

Question 37

Benefits of mentoring for proteges

Answer 37

-career related support
-psycho social support

Question 38

Executive Coaching

Answer 38

Types of skills that can be learned
– Interpersonal
– Communication
– Cognitive
– Leadership
– Self-management

Geared specifically to individual problems and needs
– Can be used for accelerated development or performance
enhancement
* People vary in their levels of coachability

Question 39

Kirkpatrick’s taxonomy

Answer 39

Reaction: participant reaction to training
Learning Criteria: what knowledge has been acquired
Behavioral criteria: actual changes in behavior/behavior
Results in criteria : economic value of training/ impact on key performance indicators

~not a casual flow-each is a standard