Chapter 7 Flashcards
Training
process by which knowledge and skills are enhanced for an immediate job/role.
Development
Process through which knowledge and skills are enhanced, but may not have immediate use.
On the job training
instruction in the actual work environment
organizational socialization
how new employees “learn the ropes” and skills to be succesful
On boarding
could be formal and or/ informal; process that facilitates newcomers socialization to an organization
Learning
Encode, Retain, and use information
3 phases of skill acquisition
- Declarative Knowledge
- Knowledge compilation
- Procedural Knowledge
Declarative knowledge
knowledge about facts
Knowledge compilation
integrating what you know and can do
Procedural Knowledge
automated the task w/little attention
example: so good at the task, that you are not entirely conscious when doing it.
Proceduralization
if a, then b
Mental Models
The way in which knowledge is organized
Meta Cognition
Knowledge of and control over own cognition
Training Needs Analysis
process of identifying and specifying training requirements
Organizational Analysis
Availability of resources and support
Task Analysis
tasks that require training
Personal Analysis
people who need the training
computer based training
e-learning
non-computer based training
in person/ instructor led training
Blended learning
mixture of e-learning and instructor led
Program Instruction
proceeds question by question after trainee response
What are the limitations of program Instruction?
can easily skip parts of training or cheat
intelligent tutoring systems
if they answer a question wrong, it provides an explanation for correct answer
Interactive multimedia training
rich simulation of real life job situation
virtual reality training
simulates real life in artificial 3-d environment
-VR glasses or other technology to assist
business games
People are given a scenario or hypothetical business, and are tasked with making decisions for what to do
Role Playing
2-3 people act out a scenario with each other, each playing different roles, & have a discussion/debrief after
Behavior Modeling
Imitative learning & reinforcement
– Narrow focus on specific skills
Passive Learning
trainees are just recipients of information
Active Learning
trainees are in control of their learning
-encourages participants to ask questions
-put trainees in control of their learning
-based on assumption that learning occurs inductively
error management learning
-theoretical benefit of learning from mistakes
-training that encourages participants to make mistakes and then learn from them
-EMT may be better when learning new tasks
Self-regulatory training
Prompting trainees to monitor and adjust their actions and reactions
: do, think, feel
Self-efficiency
Belief in your own capabilities and capacity to perform successfully
Expatriates
serve to overseas assignments
goal: to increase cultural competence
Training focus should include:
an understanding of different customs, etiquette, and gestures
4 Managerial Effectiveness Behaviors
- Intrapersonal skills
-Interpersonal skills - Planning/organization
/monitoring skills - Build & maintain a team
Types of mentoring behaviors
psycho social (leads to satisfaction)
task related (leads to success)
Benefits of mentoring for proteges
-career related support
-psycho social support
Executive Coaching
Types of skills that can be learned
– Interpersonal
– Communication
– Cognitive
– Leadership
– Self-management
Geared specifically to individual problems and needs
– Can be used for accelerated development or performance
enhancement
* People vary in their levels of coachability
Kirkpatrick’s taxonomy
Reaction: participant reaction to training
Learning Criteria: what knowledge has been acquired
Behavioral criteria: actual changes in behavior/behavior
Results in criteria : economic value of training/ impact on key performance indicators
~not a casual flow-each is a standard
