Chapter 7 Flashcards
Conversation
A joint activity in which two or more people use language or nonverbal signals to communicate
(Facts, information, ideas, thoughts, and feelings
1 way convo (Direction.)
one person is in control of convo and receiver is a accepting participant
2 way convo (direction.)
both partners are mutually involved actively talking providing eachother nonverbal feedback and listening
Tone/purpose
Cooperative conversations were partners are mutually interested
Competitive conversations
Partners are more concerned with their points of view as oppose to others
Self disclosure
The act of verbally or nonverbally revealing information about oneself to other people (reduces level of uncertainty)
Persona
A face or front someone puts on in social situations
Facade
A false appearance hiding what someone is truly like
Social penetration theory
Explains how Individuals gradually become more intimate with eachother as individuals self disclose
Types of listening responses
1.)Silent listening
2.)Questioning
3.)Paraphrasing
4.)Empathizing
5.)Supporting
The 6 impression managements
1.) self description-talking about yourself how u want others to see you
2.)accounts-explaining yourself to minimize or justify an undesirable situation
3.) apologies-admitting that you’ve done something wrong while attempting to down play it
4.)entitlements-maximizes an individuals responsibility for an event
5.) enhancements-designed to maximize the favorability of an event it’s self
6.)Entitlements & enhancements ^^^^^
6.) Enhancements and entitlements
Goals to make one self look better than they are in reality
Hearing
Hearing is not listening
It’s a an uncontrollable psychological process
Listening
A complex process
The process of psychically hearing and understanding the significance of it
Critical listening
Careful systematic thinking and reasoning used to determine if a message makes sense
