Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PCom Finals > Chapter 7 > Flashcards

Chapter 7 Flashcards

1
Q

Defined as an avenue for dissemination of information in order to be understood

A

Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

T or F; Communication can be effective even if the intended message is not the same as the one received by the receiver

A

False (Communication can only be effective if the intended message is the same as the received message)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Can be environmental or personal and may include such things as noise, bias, cultural differences in roles, or levels of authority, within the organization

A

Barriers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

T or F; Communication is not essential in building and maintaining relationships in the workplace.

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

T or F; Communication does not occur until information and understanding have passed between sender and receiver.

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

T of F; One can assume that meaningful communication occurs in all exchanges.

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

T or F; Communication can be unprofessional if one fails to behave appropriately with courtesy and respect

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Can be either internal or external

A

Noise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Type of noise; represents internal self-talking that we all do

A

Internal noise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Type of noise; can include other conversations, traffic noise, or anything that interferes with our ability to maintain focus

A

External noise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Can be a barrier to communication when it keeps communication from happening

A

Culture

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Happens when they involve interactions between subordinates and superiors

A

Roles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Can be based on our preconceived beliefs or based on impressions we form of people as we interact with them

A

Bias

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

T or F; We don’t need to make sure that the meaning behind your communication is clearly and accurately understood

A

False duh

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Type of communication; Provides feedback on how well the organization is functioning
Subordinates use this to communicate their problems and performance to their superiors.

A

Upward Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Employees can make appeals beyond their immediate supervisor to protect from arbitrary action of their direct supervisor and encourages communication of complaints

A

Grievance procedure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

An invitation for subordinates to just come in and talk to their superior about their troubles

A

Open door policy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Information obtained from these can be used to make improvements; HR Dept can facilitate this

A

Counseling, questionnaires, and exit interview

19
Q

Uses informal involvement of subordinates, quality improvement teams, and union management committees to make valuable contributions to the organization

A

Participative decision-making technique

20
Q

Provides an outlet for persons who feel they have been treated unfairly

A

Ombudsperson

21
Q

Type of Communication; Starts from a higher level in an organization to a lower level
Used by managers to transmit work-related information to employees at lower levels for various reasons:

A

Downward communication

22
Q

Type of Communication; Happens among employees of equal rank like committees, task forces, and cross-functional project teams

A

Horizontal communication (Lateral communication)

23
Q

Type of Communication; Crosses work areas and organizational level
Any employee can communicate to other employees without considering the hierarchy

A

Diagonal communication

24
Q

produces a sense of anxiety for many people, despite it being part of the human experience

A

Conflict

25
Q

You may choose to change the subject, leave the room, etc but the conflict will remain and resurface when you least expect it

A

Avoidance

26
Q

characterized by control, evaluations, and judgment

A

Defensive communication

27
Q

focuses on the points and not personalities

A

Supportive communication

28
Q

Involves listening to both the literal and implied meanings within a message

A

Empathy

29
Q

involve messages hat take away from the respect, integrity, or credibility of a person (face-saving protects the credibility and separate message from messenger)

A

Face-detracting and face-saving-face-detracting strategies

30
Q

the imaginary bag we carry where we place unresolved conflict that influence how we interpret the current context

A

Gunnysacking

31
Q

awareness of emotions can help clear your mind and take time before tackling a challenge

A

Managing your emotions

32
Q

Defined as an informal channel of business communication which stretches throughout the organization in all direction irrespective of the authority levels

A

Grapevine

33
Q

any information that individuals receive about their behavior

A

Feedback

34
Q

should not be viewed as a negative process, and instead, should be used a strategy to enhance goals, awareness, and learning

A

Feedback

35
Q

identifies or describes how a person communicates

A

Descriptive Feedback

36
Q

provides an assessment of the person who communicates

A

Evaluative Feedback

37
Q

provides advice about how one should behave or communicate

A

Prescriptive Feedback

38
Q

involves issues of effectiveness and appropriateness, specifically the quantity or quality of a group output

A

Task or Procedural Feedback

39
Q

provides information about interpersonal dynamics within a group

A

Relational Feedback

40
Q

provides feedback that focuses on a particular individual or group

A

Individual Feedback

41
Q

focuses on how well the group is performing

A

Group Feedback

42
Q

Written or recorded documentation that is used to inform attendees or non-attendees about what was discussed during a meeting

A

Minutes of the Meeting

43
Q

A group communication in action around a defined agenda, at a set time, for an established duration

A

Meeting

44
Q

Written to communicate policies, procedures, or related official business organization

A

Memorandum

PCom Finals (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions