Chapter 7 Flashcards

You may prefer our related Brainscape-certified flashcards:
1
Q

ER are required to maintain workplaces free from: (2)
&
when

A
discrimination
harassment
(prevent bullying / unwelcome attention)
&
pre-employment & thereafter
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2
Q

BC Human Rights Code applicable to all ER except:

If conflict with legislation, which wins?

prohibits unfair discrimination on how many grounds?

A
  • government (charter applies)
  • BC HR code’s provisions prevail
  • 14 grounds
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3
Q

3 levels of establishing discriminatory conduct:

A
  1. complainant has characteristic protected by legislation (religion, gender, sexual orientation/origin, etc.)
  2. complainant experienced an adverse impact “treated differently” w/respect to employment at workplace
  3. protected characteristic was factor precipitating adverse impact
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4
Q

What is systemic discrimination AKA indirect discrimination?

A

Policies + practices that seem neutral at face value but have discriminatory effects e.g.:

  • Employees working longer than 5 years for co. may apply for promotion but co. only started appointing women in last 2 years
  • Convening meetings after hours excl. single parents: Unable to attend due to parental responsibilities
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5
Q

What is unconscious bias?

A

bias are elements “that are not front-of-mind for us, that may provide some micro advantages or disadvantages towards certain groups of people, certain parts of the population,”

“It’s a blind spot, if you will, that as humans we may encounter, and it’s something that we don’t intend to do because it’s in our unconscio

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6
Q

Can people change their unconscious bias?

A

aid. “We must be able to say, ‘This is what I discovered about myself today, that I am biased, that I do treat people differently and I would like you to call me out if you see that I’m doing something that is not right

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7
Q

Where does unconscious bias come from?

A

Unconscious bias comes from social stereotypes, attitudes and opinions, she said. It’s the stigma people form of other people, and how they perceive their social location, culture and upbringing

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8
Q

Are we always aware of unconscious bias?

A

“We’re not consciously aware of it, it’s just there in the background,” said Divine.“Initially, it was a way of protecting us so we can decide who we can trust and how we can learn to protect ourselves, but as we evolve as human beings, things have changed. And the fact is every one of us is biased, all human beings, we are inherently biased, profoundly biased towards each other. We prefer to be with people who look most like us, those who conduct themselves and behave like us

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9
Q

How can unconscious bias take form in the workplace?

A

Take the form of social stereotyping, resulting in biases that affect decisions such as recruitment, hiring, promotion, job advancement opportunities, retention and evaluations.

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10
Q

What can result in the workplace if there is unconscious bias?

A

Unconscious bias in the workplace can result in the same negative consequences as conscious bias and discrimination.

  • if unconscious bias is rampant in a workplace, it can result in discriminatory treatment or practices, negative business culture and a lack of workforce diversity.
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11
Q

What is one way to combat unconscious bias?

A

Driving diversity in the workplace should be an important focus for management and HR departments for both business development and legal reasons.

  • Businesses with a highly diverse workforce have been proven to work more effectively and perform better than competitors that are lacking diversity.
  • Having employees with a range of different ethnic backgrounds, differing experiences and alternative styles will drive innovation and allow for a large variety of opinions and perspectives to be considered
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12
Q

Interrupter as a strategy for workplace stopping of unconscious bias

A

To avoid management and human resource departments merely going through the motions without much examination of their choices being made, “interrupters” can be implemented.

These are pauses or planned reflections throughout a decision process that force the decision maker to step back and assess the situation for any unconscious biases

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13
Q

Open the conversation about bias as a strategy for workplace stopping of unconscious bias

A

Ensuring that all human resource employees are aware of cognitive biases, their effects on business decisions and strategies to avoid them will result in them feeling more comfortable admitting to biases they didn’t realize they had

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14
Q

Re-evaluate your application process as a strategy for workplace stopping of unconscious bias

A
  • start with the way the job ad is written
  • content of ad should be genuinely essential for role/not swaying towards a type of person, ie. not masculine words
  • interviews: the weight of the interview should be reduced and overall hiring decisions on variety of assessments
  • use structured interviews & standardized conditions
  • all demographic info should be removed from CV before assessing applicants
  • the final hiring decision should be made by someone who has not been involved in any other stage of the assessment
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15
Q

5 areas covered: unfair discrimination prohibited

A
  1. publications & notices: younger than 30 years old/only female applicants
  2. goods / services delivered: restaurant notice
  3. accommodation: housing & membership: 2 bedroom flat available, gay couples only
  4. equal pay & advertisements (male paid more than females, 65% of complaints in BC)
  5. membership in trade unions & occupational associations
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16
Q

Prohibited grounds of discrimination: disability

A
  • mental disorder (learning disability)
  • perceived disability (obese cannot perform acts)

Discrimination is justified if:
BONA FIDE OCCUPATIONAL REQ., ex: refusal to hire 1 arm luggage handler / night blind long-haul trucker, etc.

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17
Q

Prohibited grounds of discrimination: marital status

A

Married/ single/ divorced/ living together regardless of sex

Since 2009: 
Same sex couples may not  
be discriminated 
against in context of 
spousal pension, 
survivor benefits  etc.
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18
Q

Prohibited grounds of discrimination: age & criminal record

A

Re age: Discrim. prohibited against anyone 19 y & older

Under 19 y: Claim discrim. on any of the other grounds, not age

Re criminal record:
–May not discrim. if convicted of criminal offence is unrelated to job
–Not discrim. if employer refuses to ‘preserve’ job
if employee is incarcerated

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19
Q

what is the test for discrimination in hiring?

prima facie: first impression

A
  1. complainant was qualified for job
  2. complainant was not hired for job, and,
    a) someone no better qualified but who did not have distinguished characteristic hired
    b) employer continued to seek applicants with complainant’s qualifications
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20
Q

What is required in BC regarding equal pay?

A

EE of any sex must be paid the same rate for work that is similar or substantially similar

  • not undervalue work primarily performed by women, income of childcare workers vs parking lot attendants
  • pay migrants/disabled less than counterparts doing same work
  • may not reduce pay of higher-paid employee to ensure equal pay for equal work
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21
Q

What is not covered in BC HR Code?

A
  • Discrim. on certain grounds not covered in BC HR Code (E.g.: Discrim. due to: Physical appearance/ Social status/ Source of income)

Affirmative action policies in BC, Ontario & quebec: usually in federal sector (banks, air travel, broadcasting) - legislation requires employers to address underrepresentation of certain groups through giving preferential treatment at interview

22
Q

When is discrimination allowed? (4)

A
  1. BFOR. bona fide occupational requirement
  2. when an alleged contravention of the Code is “reasonable and justifiable circumstances”
  3. ER may implement special program “affirmative action programs/employment equity
  4. special exemptions for org memberships
    - not for profit
    - aims to promote interests & welfare of identifiable group
23
Q

How to make a complaint in BC?

A
  1. File within allowed time limit: within 12 months of incident
  2. Application will be reviewed: completeness + jurisdiction + initial merit
  3. Send copy of complaint to employer & give time limit to respond to allegations
    - If no response, complaint proceeds to review + orders may be made against the employer
  4. Parties tried to settle matter: Attempts were unsuccessful
  5. Case will be heard at BC Human Rights Tribunal
24
Q

What must an ER do if got a complaint?

A
  1. Cease discriminatory policy / behaviour
  2. Refrain from engaging in same acts in future
  3. Award opportunities/ privileges
    lost as result of proven unfair discrim
  4. Compensate complainant for:
    Lost wages/ Income/ Expenses
  5. Take any other action the tribunal
    considers proper to put the complainant
    in the position would have been in but for the discrimination
25
Q

Job description requirements:

A
  • current
  • accurately reflects needs & expectations
  • IDs essential requirements
26
Q

Is requirement of English discrimination?

A
  • if essential requirement of the job not unfair discrimination
  • unfair if based on an accent, ie based on place of origin
  • must accommodate employee if an essential requirement of job negatively affects person on prohibited ground
27
Q

employment agency rules

A
  1. section 12(2) expressly prohibits discrimination by employment agencies
    - cannot refuse candidate based on prohibited ground
    - agencies cannot accept requests or act on requests to hire people based on preferences related to prohibited grounds of discrimination
28
Q

Job Ad rules

A
  1. where and how advertised
  2. BC HR Code prohibits job ads that directly / indirectly discourage people from applying based on prohibited ground
  3. wording of job ad should be geared to the qualifications & skills required for job performance
  4. wording must be non-discriminatory
29
Q

what does the BC HR code say in regard to content in an interview?

A

silent

perception of discrimination sufficient for claim

30
Q

is candidate required to disclose medical disability in interview?

A

No

do not ask questions about a visible disability

make conditional job offer

31
Q

3 ways to limit potential for HR problems in interview

A
  1. accommodate candidate’s visible disabilities
  2. use standard set of questions
  3. interview teams instead of individual
32
Q

conditional offers of employment

A
  • no contract when conditional offer is made until conditions fulfilled
  • add attestation clause in application form (applicant verify accuracy of info & that lie could justify termination)
  • Information that should be requested only after a conditional offer:
  • -driver’s license
  • -work authorization from immigration
  • -social insurance card
  • -transcript/copy of professional credentials
  • -requests for medical / health info
    • criminal record / credit check
33
Q

Medical testing

A
  • must be left to the conditional offer stage
  • notify applicant of test & reason
  • results only used to exclude candidate if bona fide occupational requirement
  • the same test on every candidate must be given
  • ER must maintain confidentiality of test results
34
Q

Drug & Alcohol Testing

A
  • drug or alcohol dependence is a disability
  • testing is not prohibited but not recommended
  • pre-employment screening does not measure on the job impairment or predict candidate’s ability to do the job
  • if test and is positive:
    • now responsible for determining if it is due to a disability
    • required to accommodate to point of undue hardship
35
Q

what are the principles of accommodation? (3)

A
  1. individualization: EE needs may differ
  2. Dignity: privacy & autonomy
  3. Inclusivity: call some EEs are “normal” implies disabled are not
36
Q

How is accommodation shared & ongoing?

A

ER: initiates accommodation

EE: makes needs & assistance known

Union: ensures solutions not contrary to collective agreement

37
Q

Undue Hardship

A
  • not defined in legislation
  • occurs when accommodation creates onerous conditions, intolerable costs, serious disruption

Consider factors:

  • financial cost to business
  • size & resources of employer
  • disruption of operations if employee is accommodated
38
Q

issues when dealing with undue hardship:

A
  1. morale problems of other EEs (increased workload/resentment)
  2. substantial interference with rights of other individuals or groups
  3. interchangeability of workforce & facilities
  4. health & safety concerns
39
Q

how to fulfill duty to accommodate disability

A
  1. Gather medical information (with consent)
  2. Consult with employee, supervisor/ union
  • If possible, modify employee’s current job requirements
  • If not, assess other available jobs
  1. Assess undue hardship of proposed accommodations
    Implement + monitor frequently
  2. Document all facets of accommodation process incl.:
    - Alternatives considered?
    - Reasons the alternatives were not accepted?
  3. Maintain confidentiality throughout
40
Q

fulfilling duty to accommodate substance abuse

A

substance abuse is a disability

  • purely recreational use of drugs/alcohol not a disability
  • accommodation usually means offering rehab and/or time off to attend a program

Extent of duty to accommodate:

  • complied with when provided counseling & paid leave & sent to treatment facility
  • an employer is NOT required to accept ongoing, lengthy absences unrelated to rehabilitation
41
Q

Must be ____ when fulfilling duty to accommodate substance abuse
&
LCA

A
  • consistent & persistent
  • -don’t condone substance abuse

Accommodate means: refer for counseling & rehab but never tolerate abuse

Last chance rehab agreement:

  • sign agreement with conditions
  • if fails to comply, termination will be reasonable & employer complied with duty to accommodate
42
Q

fulfilling duty to accommodate religious beliefs

A

accommodate:

  • dress codes
  • break policies
  • work schedules
  • religious leave

Days off:
- modify work schedules

43
Q

fulfilling duty to accommodate pregnancy & family status

A
  1. sex (pregnancy)- offer temporary relocation (breast feeding support, relocation if endangers pregnancy, modify duties like lifting, break times)
  2. family status
    - must accommodate aging parents / baby
    - not discrimination if not parental “duty” but personal choice
44
Q

Pre-employment testing is prohibited but on the job for 1 person:

A

on the job is allowed

  • reasonable suspicion of impairment
  • EE involved in workplace accident / incident
  • as part of an agreed rehab / return to work
  • compliance with US law
45
Q

universal random testing may be carried out if:

A
  • evidence of reasonable cause / necessity (rampant drug / alcohol use is dangerous at worksite)

Positive results:

  • tailor sanction to fit circumstance
  • misconduct or disability?
  • -disability arrange accommodation (rehab)
  • misconduct: automatic termination
46
Q

Harassment issues:

A

Harassment is prohibited if associated with a protected ground

  • prohibits any public display likely to expose a person to hatred/contempt
47
Q

Examples of Harassment

A
  • practical jokes
  • unwelcome invites / requests
  • intimidation / leering / objectionable gestures
  • condescension / paternalism (undermines self-confidence)
  • unwanted physical contact
48
Q
  1. Poisoned work environment definition
  2. sexual harassment
  3. sexual solicitation
A
  1. comments or actions are not directed at an individual but have made the workplace hostile / unwelcoming to them
  2. comments / actions based on sex that are unwelcome or should be reasonably known to be unwelcome
    - normally a course of vexatious conduct instead of one
  3. someone in a position of authority makes unwelcome advances or requests for sexual favors and involves threat or reward

Legal standard / test for determining if harassment has occurred - reasonable person think was inappropriate
- need to inform harasser that unwelcome and file complaint

49
Q

ERs’ responsible for promoting harassment-free workplace by:

A
  • showing commitment to anti-harassment environment
  • have well-known policies & procedures
  • show commitment to education & awareness
  • have process for dealing with complaints
  • prompt investigation by an impartial & knowledgeable person
  • keep record & confidentiality
50
Q

ER liability for HR violations (2)

A
  1. vicarious liability (discriminatory actions of its agents & employees)
    - -may avoid if can show:
    - unaware harassment was occurring no complaint
    - diligent in preventing harassment
    - responded appropriately once aware of harassment, investigated
  2. direct liability (discriminatory actions of management)
51
Q

investigating harassment complaints

A
  1. Investigate in a timely manner
  2. Ensure the investigator is unbiased
  3. Give accused a chance to respond
  4. Follow employer’s policies + procedures
  5. Interview witnesses separately
  6. Do not ask leading questions
  7. Interview 3rd-party witnesses
  8. Document the investigation
  9. Keep open mind
  10. Consider entire context