Chapter 6 - Motivating Employees Flashcards
what is meant by motiviation?
the factors that influence the behaviour of employees towards achieving set business goals
what is labour productivity?
a measure of the efficiency of employees by calculating the output per employee
what is absenteeism?
employees’ non-attendance at work without good reason
what is a labour turnover?
the rate at which employees leave a business
what is the theory of economic man?
the view that humans are motivated by only money
what is a piece-rate?
paying employees for each unit produced
what are hygiene factors?
the factors that must be present in the workplace to prevent job dissatisfaction
what are motivators?
the factors that influence a person to increase their efforts
what is a job dissatisfaction?
how unhappy and discontent a person is with their job
what are financial rewards?
cash and non-cash rewards paid to employees which are often used to motivate employees to increase their efforts
what is a non-financial rewards?
methods used to motivate employees that do not involve giving any financial reward
what is meant by hourly wage rate?
a payment to employees based on a fixed amount for each hour worked
what is a salary?
a fixed annual payment to certain grades and types of staff not based on hours worked or output
what is a piece-rate?
a payment to employees based on the number of units produced
what is meant by commission?
a payment to sales staff based on the value of the items they sell
what is a bonus?
an additional reward paid to employees for achieving targets set by managers
what is a performance-related pay?
a bonus scheme used to reward staff for performing to the required standard
what are fringe benefits?
non-cash rewards often used to recruit or retain employees and to recognise the status of certain employees
what is profit sharing?
an additional payment to employees based on the profits of the business
what is a job rotation?
increasing variety in the workplace by allowing employees to switch from one task to another
what is meant by job enlargement?
increasing or widening tasks to increase variety for employees
what is meant by job enrichment?
organising work so that employees are encouraged to use their full abilities
what is meant by job satisfaction?
how happy and content a person is with their job
what are quantity circles?
groups of employees who meet regularly to discuss work-related problems
what is meant by team working?
organising production so that groups of employees complete the whole unit of work
what is meant by delegation?
passing responsibility to perform tasks to employees lower down in the organisation
