Chapter 6 - Motivating Employees Flashcards
what is meant by motiviation?
the factors that influence the behaviour of employees towards achieving set business goals
what is labour productivity?
a measure of the efficiency of employees by calculating the output per employee
what is absenteeism?
employees’ non-attendance at work without good reason
what is a labour turnover?
the rate at which employees leave a business
what is the theory of economic man?
the view that humans are motivated by only money
what is a piece-rate?
paying employees for each unit produced
what are hygiene factors?
the factors that must be present in the workplace to prevent job dissatisfaction
what are motivators?
the factors that influence a person to increase their efforts
what is a job dissatisfaction?
how unhappy and discontent a person is with their job
what are financial rewards?
cash and non-cash rewards paid to employees which are often used to motivate employees to increase their efforts
what is a non-financial rewards?
methods used to motivate employees that do not involve giving any financial reward
what is meant by hourly wage rate?
a payment to employees based on a fixed amount for each hour worked
what is a salary?
a fixed annual payment to certain grades and types of staff not based on hours worked or output
what is a piece-rate?
a payment to employees based on the number of units produced
what is meant by commission?
a payment to sales staff based on the value of the items they sell
