chapter 6 lesson 3 Flashcards
1
Q
Aggressive
A
Overly forceful, pushy, or hostile.
2
Q
Passive
A
Unwilling or unable to express thoughts and feelings in a direct or firm manner.
3
Q
Assertive
A
Expressing your views clearly and respectfully.
4
Q
“I” message
A
A statement that focuses on your feelings rather than on someone else’s behavior.
5
Q
Active listening
A
Paying close attention to what someone is saying and communicating.
6
Q
Body language
A
Nonverbal communication through gestures, facial expressions, behaviors, and posture.
