CHAPTER 6: Communication Flashcards
it may happen between superior and subordinate, between peers, between a manager and client or customer, and etc.
Communication
according to ______ and ______ communication is a process of sharing information through symbols, including words and message
Morris Philip Wolf and Shirley Kuiper
4 FUNCTIONS OF COMMUNICATION
- Information function
- Motivation function
- Control function
- Emotive function
PROCESS OF COMMUNICATION
- Develop an idea
- Encode
- Transmit
- Receive
- Decode
- Accept
- Use
- Provide Feedback
it is the most important step in effective communication .
Develop an idea
it is the next step where the ideas are encoded into words, illustrations, figures, or other symbols suitable for transmission.
Encode
After encoding, the message is now ready for ________ through the use of an appropriate communication channel.
Transmission
FORMS OF COMMUNICATION
- Verbal
- Nonverbal
_________ communications are those transmitted
through hearing or sight.
Verbal Communication
_____________ communication is a means of conveying
message through body language, as well as the use of
time, space, touch, clothing, appearance, and aesthetic
elements.
Nonverbal
THE BARRIERS TO COMMUNICATION
Personal barriers
Physical barriers
Semantic barriers
it is hindrances to effective communication arising from a communicator’s characteristics as a person, such as emotions, values, poor listening
habits, sex, age, race, socioeconomic status, religion,
education, etc.
Personal barriers
It refer to interferences to effective
communication occurring in the environment where the
communication is undertaken.
Physical barriers
interference
with the reception of a message that occurs when the
message is misunderstood even though it is received
exactly as transmitted.
Semantic barriers
TECHNIQUES FOR COMMUNICATING IN ORGANIZATIONS
- Upward Communication
- Downward Communication
- Horizontal Communication
