chapter 6 and 7 Flashcards
May be defined as the transfer of information including feelings, and ideas, from one person to another.
Communication
It is requirement for survival and growth not only of people but also organizations
Communication
Without communication, organization cannot exist
True
Communication is a two-way process in which a sender reaches a receiver with a message
True
Six components of an effective communication
- A communication source or sender
- A message
- A channel
- A receiver
- Feedback
- The environment
Is a person who makes the attempt to send a message which could be spoken, written, in sign language, or nonverbal to another person or group of persons
A communication source or sender
Is a purpose or an idea to be conveyed in a communication event. The message is the actual physical product as a result of encoding.
Message
How the message is received is influenced by the following factors:
- Clarity of the message
- Alertness of the receiver
*Complexity and length of the message - How the information is organized
Two components of message
- The thought or conceptual component of the message
- The feeling or emotional component of the message
This is contained in the words, ideas, symbols and concepts chosen to relay the messsage
Thought or conceptual component of the message
This is contained in the intensity, force, demeanor, and gestures of the communicator or sender
Feeling or emotional component of the message
Enriches and clarifies the message and its effect is to give the message its full meaning
Feeling or emotional component of the message
It is the medium through which the message travels
Channel
Various types of Channel
- Face to face
- Telephone and cellphones
- Written memos and letters
- Posted notes
- Bulletins
The person receiving a message is the
Receiver
