Chapter 6 Flashcards
What to companies usually say is their greatest strength
People-the men and women that they employ
Human Resources
The aspect of business operations that deal with the hiring, developing, and maintaining (keeping) of good staff
Recruitment
A process that involves advertising and attracting people to
apply for a job, checking applicant’s qualifications, and hiring the person who has been chosen
Before a company advertises a position, what does it develop
Job description
What does a job description contain
Position Title and Overview that includes a detailed description of a particular job and location
Key Areas of Responsibility
Qualifications and Requirements - education, skills/expertise, experience, travel
Background information about the company or organization
Once a company is ready to ______ an employee out of a group of candidates, it usually follows a _____________
Select, step-by-step process
Training and development
Of employees usually begins on the first day of the
job and can continue as long as the employee is with the company
Training
Enhancing employee’s ability to perform by teaching skills that are learned by practice (internal on-the-job training)
Development
Upgrading employee’s performance over time by providing opportunities to grow through methods that include job-related training through external seminars and workshops
Assessment
Determine how well employees are doing by comparing their actual performance to previously agreed upon expectations or performance standards that must be specific, measurable, and easily communicated.
Management
The function of directing and administrating all, or part of, a business
Types of management styles
- Autocratic - manager makes all important decisions and closely supervises workers. Does not trust workers and simply gives orders and expects them to be obeyed
- Democratic - manager puts their trust in workers and encourages them to make decisions. Delegates to them the authority to do this (empowerment) and listens to their advice
- Laissez faire- manager has minimal control of the activities of their workers who are highly trained and motivated
Critical managerial functions include
Planning: Researching and forecasting, setting objectives or goals, creating a business plan
Organizing: Determining organizational structure (usually illustrated through an organization chart or “org chart” as it is more commonly known: a diagram or visual depiction that the structure of an organization
and outlines the roles, responsibilities and relationship hierarchy between individuals within an organization as a whole, or broken down by department or unit), establishing systems or procedures, using resources
wisely
Leading: Setting the direction of others through their leadership style
Controlling: Ensuring company objectives are being met by evaluating what
has happened
Depending on size and complexity, how many levels of management can a company have
3
Three levels of management
Top level - Key executives responsible for the overall corporate plan and management of the organization (Chief Executive Officers, President)
Middle Management - managers who take overall plan and create plans of action for their own divisions and departments (Vice-president, Director, Senior Manager)
Supervisory (first-line) - first level of management above the non-supervisory employees that communicate plans directly to employees, ensure tasks are done efficiently, and deal with problems are they arise on a daily basis (Manager, Supervisor, Foreman, Team leader)
