Chapter 6

Question 1

What are the components and benefits of a well-designed orientation process (6)?

Answer 1

Orientation is a process. It is a formal process of familiarizing new employees with the organization, the job, and the work.

• lower turnover
• increase productivity,
• improve employee morale,
• lower recruiting and training costs,
• facilitate learning,
• reduce anxiety for new employees.

Question 2

What are the phases in the system approach for training? (4) Explain them.

Answer 2

1. Needs assessment (analyze training needs)
   - The needs they already have (actual) & the desired needs
2. Training design:
   Instructional training: desired outcomes of training program
   Trainee motivation and required skills and experience for the training
3. Training delivery:
   choosing the appropriate training method
   audio visual, simulation, classroom instruction, on-the-job training, case studies, role playing…
4. Evaluating the training program
   measure training outcomes: reaction, learning, behaviour, results (ROI)
   compare outcomes to objectives & criteria

Question 3

What is the primary goal of training?

Answer 3

Contribute to the organizational overall goals

Question 4

What is mentorship, and how can it be used to enhance a person’s career development?

Answer 4

Mentorship is a process where another individual, usually more senior in the organization, takes on a coaching, advising, and encouraging role for an employee. By developing a relationship that is reciprocal, both the mentee and the mentor can learn from each other.
 

Question 5

How can managers create favourable conditions for career development?

Answer 5

Probably the most important thing a manager can do is to provide support and create a culture of support or a “people philosophy.” It is also important that the manager helps the individual to set clear goals with regard to their career and to know what the organization’s short-term and long-term expectations are.

Question 6

What are the problems with training?

Answer 6

• knowledge becomes outdated

- individual leaves the org. & applies his training elsewhere = very costly for you

Question 7

Org. with strong learning cultures invest more in their learning & development. What are the results? Leaders put a high priority on what?

Answer 7

• Greater returns on investment
• increase performance
• higher level of customer sat.

-Employee engagement & communication