Chapter 6 Flashcards

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1
Q

_________ means to produce in the amounts needed, when needed, and where needed using a single unit flow.

Just-in-time

Built-in quality

Process improvement

Stable environment

A

Just-in-time.

Just-in-time (JIT) is a production methodology aimed at reducing flow times and response times within production systems by receiving goods only as they are needed in the production process. This method ensures products are produced in the amounts needed, when they are needed, and where they are needed, using a single-unit flow system.

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2
Q

Which of the following is the idea behind genchi genbutsu?

Work should be designed by engineers.

Improvement of work can only come from management.

Work can be designed by those who are not fully familiar with the process.

Workers should be the ones observing and improving a process.

A

Workers should be the ones observing and improving a process.

Genchi Genbutsu is a Japanese term meaning “go and see for yourself.” It is a key principle in lean manufacturing and the Toyota Production System, emphasizing that in order to truly understand a process or issue, one must go to the actual place where work is being done, observe it directly, and gather firsthand information. This approach empowers workers who are closest to the process to identify improvements.

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3
Q

Which of the following statements about wasting time of a flow unit is TRUE?

By reducing the waiting time of a flow unit, the time it takes to turn inputs into output is decreased.

The process flow diagram shows how much time a flow unit spends at each step in the process.

The value-added time of a flow unit is equal to its takt time.

Holding everything constant, an increase in flow time improves the extent to which an operation is considered lean.

A

By reducing the waiting time of a flow unit, the time it takes to turn inputs into output is decreased.

Reducing waiting time directly impacts the overall flow time (or lead time), which is the total time it takes for a flow unit to be transformed from inputs to outputs. By minimizing waiting times, you make the process more efficient, thus shortening the total time to complete a unit and improving overall productivity.

The other statements are incorrect for the following reasons:

The process flow diagram does not typically show time spent at each step; it focuses on the sequence of tasks.
The value-added time is the actual time spent on tasks that add value to the product, which is not the same as takt time (the rate at which products need to be completed to meet demand).
Increasing flow time worsens the operation’s efficiency, making it less lean, not more.

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4
Q

Which of the following statements about ikko-nagashi is TRUE?

It is about optimizing transfer batch size with a given process layout.

It is the same as a kanban system.

It is about flowing one unit at a time from one resource to the next.

It is about organizing work flow by function or equipment.

A

It is about flowing one unit at a time from one resource to the next.

Ikko-nagashi refers to the practice of moving one unit at a time through the production process, also known as single-piece flow. This approach aims to minimize waiting times and inventory between production steps, increasing efficiency and responsiveness by having a continuous flow of work.

The other statements are incorrect:

It is not about optimizing transfer batch size or process layout.
It is not the same as a kanban system, which focuses more on inventory management and signaling production needs.
It is not about organizing workflow by function or equipment, which would be more characteristic of batch production systems.

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5
Q

Which of the following process changes is NOT needed to implement ikko-nagashi?

Implementing a push system

Operating based on takt time

Leveling demand

Transferring units piece by piece

A

Implementing a push system.

To implement ikko-nagashi (single-piece flow), a pull system is typically needed, where production is driven by actual demand and units are pulled through the system as needed. A push system, where production is based on forecasts rather than real demand, is contrary to the principles of single-piece flow.

The other changes—operating based on takt time, leveling demand, and transferring units piece by piece—are necessary to support ikko-nagashi. Takt time ensures production pace matches customer demand, leveling demand helps maintain a steady workflow, and transferring units one by one is at the core of the single-piece flow concept.

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6
Q

The Toyota Production System is often depicted as a house. The two pillars of the TPS are _________ and _________.

waste reduction, just-in-time flow

process improvement, just-in-time flow

waste reduction, built-in quality

built-in quality, just-in-time flow

A

built-in quality, just-in-time flow.

In the Toyota Production System (TPS), the two pillars are:

Just-in-time (JIT) flow, which focuses on producing only what is needed, when it is needed, and in the amount needed.
Built-in quality (also known as Jidoka), which ensures that quality is maintained throughout the production process by stopping to fix problems as soon as they are detected, rather than allowing defects to move further down the line.
These two principles support the overall goal of eliminating waste and creating a lean, efficient production system.

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7
Q

Which of the following is NOT one of the seven sources of waste?

Inventory

Overproduction

Processing

Movement

A

Processing.

The seven sources of waste, according to lean manufacturing and the Toyota Production System, are:

Inventory – Excess inventory that is not needed immediately.
Overproduction – Producing more than is required or sooner than needed.
Motion (or Movement) – Unnecessary movements by people or machines.
Defects – Producing faulty products that require rework or scrap.
Waiting – Idle time when work cannot proceed.
Transportation – Unnecessary movement of materials or products.
Overprocessing – Doing more work or using more resources than necessary.
“Processing” alone is not considered a waste, but overprocessing is.

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8
Q

Which of the following terms is interchangeable with “lean”?

Value adding

Toyota Production System

Green

No waiting

A

Toyota Production System.

Lean is often used interchangeably with the Toyota Production System (TPS) because TPS is the origin of many of the principles and practices that define lean manufacturing. Lean focuses on creating more value with fewer resources by reducing waste and improving efficiency, which are core elements of TPS.

The other terms—value adding, green, and no waiting—are related to specific aspects of efficiency or sustainability but are not interchangeable with “lean.”

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9
Q

Which of the following is a means to counter overproduction?

Keep resources busy.

Keep moving things around.

Produce expected demand.

Produce at the actual rate of demand.

A

Produce at the actual rate of demand.

To counter overproduction, which is one of the key wastes in lean manufacturing, production should align with actual customer demand. Producing more than what is needed leads to excess inventory, wasted resources, and inefficiencies. By producing at the actual rate of demand, you avoid creating unnecessary products and improve the overall efficiency of the process.

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10
Q

Which of the following is a way to implement a pull system?

Make to stock

Make to order

Make to capacity

Make to inventory

A

Make to order.

In a pull system, production is driven by actual customer orders rather than forecasts. Make to order ensures that products are only made when there is a demand, aligning production with real-time customer needs and minimizing overproduction. This approach reduces waste and inventory levels.

The other options, such as make to stock, make to capacity, and make to inventory, are associated with push systems, where production is based on forecasts or producing to fill capacity, often leading to excess inventory.

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11
Q

What term refers to fool-proofing an operation to avoid the recurrence of defects?

Poka-yoke

Autonomation

Heijunka

Andon

A

Poka-yoke.

Poka-yoke is a Japanese term that means “mistake-proofing” or “fool-proofing.” It refers to mechanisms or techniques that help operators avoid mistakes in their work processes, ensuring that defects do not recur. The goal of poka-yoke is to prevent errors before they happen, thereby enhancing product quality and operational efficiency.

The other terms are defined as follows:

Autonomation (or Jidoka) refers to automation with a human touch, where machines are designed to detect abnormalities and stop to prevent defects.
Heijunka is a production leveling technique that aims to minimize fluctuations in production schedules.
Andon refers to a visual management system used to indicate the status of a process or to signal a need for assistance.

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12
Q

What is the relationship between the number of kanban cards in a process and the inventory level?

There is no more inventory in the process than was authorized via kanban cards.

The inventory of the process grows with the square root of the number of kanban cards.

The inventory of the process is reduced by adding more kanban cards.

There is no relationship between kanban cards and inventory levels.

A

There is no more inventory in the process than was authorized via kanban cards.

In a kanban system, each kanban card represents a specific quantity of inventory that is authorized to be produced or moved. The number of kanban cards directly regulates the inventory level in the process; thus, inventory levels are maintained in accordance with the number of cards. If the number of kanban cards increases, the authorized inventory level also increases, and vice versa.

The other statements are incorrect because:

Inventory does not grow with the square root of the number of kanban cards; instead, it is controlled directly by them.
Adding more kanban cards would typically increase inventory levels, not reduce them.
There is a clear relationship between kanban cards and inventory levels.

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13
Q

Which of the following is an example of waste of worker intellect?

Walking from one part of the building to the other

Discounting process improvement suggestions from workers

Working overtime

Taking lunch breaks

A

Discounting process improvement suggestions from workers.

The waste of worker intellect occurs when organizations fail to leverage the knowledge, skills, and insights of their employees. When process improvement suggestions from workers are disregarded, it represents a loss of valuable input that could enhance efficiency, quality, or productivity.

The other options, while they may relate to waste in different contexts, do not specifically pertain to the waste of worker intellect:

Walking from one part of the building to the other can be considered waste of motion.
Working overtime can indicate inefficiencies or overburdening but does not specifically highlight intellect waste.
Taking lunch breaks is a necessary part of maintaining worker well-being and productivity and is not considered waste.

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14
Q

Which of the following statements about the Toyota Production System is TRUE?

An Andon cord that is rarely pulled is a good indicator of success of TPS implementation.

Implementing TPS amounts to selecting the right lean tools to use.

TPS is only relevant for manufacturing operations.

All dimensions of TPS need to be adopted by an organization to get the full benefits of lean.

A

All dimensions of TPS need to be adopted by an organization to get the full benefits of lean.

The Toyota Production System (TPS) is a holistic approach that encompasses various principles, practices, and tools aimed at waste reduction, quality improvement, and efficient production. To fully realize the benefits of lean, an organization must adopt all dimensions of TPS, including just-in-time production, built-in quality, and continuous improvement.

The other statements are incorrect because:

An Andon cord that is rarely pulled suggests that problems may not be addressed promptly, which is not a good indicator of TPS success.
Implementing TPS is not just about selecting the right lean tools; it involves adopting a comprehensive culture of continuous improvement and respect for people.
TPS principles can be applied beyond manufacturing operations, making it relevant for various sectors, including services and healthcare.

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15
Q

The benefits of a smooth single-unit flow include all of the following EXCEPT _________.

reduced worker turnover

less inventory

shorter flow times

faster feedback

A

reduced worker turnover.

While smooth single-unit flow offers benefits like less inventory, shorter flow times, and faster feedback, reduced worker turnover is not a direct benefit of implementing single-unit flow. Worker turnover can be influenced by various factors, including job satisfaction, work environment, and management practices, but it is not inherently linked to the implementation of a single-unit flow system.

The other benefits mentioned are directly related to the efficiencies gained through smooth single-unit flow processes in lean manufacturing.

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16
Q

A kanban system _________ work through the process based on _________.

pushes, capacity

pulls, capacity

pushes, demand

pulls, demand

A

pulls, demand.

A kanban system is designed to pull work through the process based on demand. In this system, production and movement of materials are driven by actual customer demand rather than forecasts or schedules, ensuring that work is initiated only when there is a need for it. This approach helps to minimize excess inventory and reduces waste, aligning production with real-time requirements.

17
Q

In the Toyota Production System, jidoka refers to _________.

Level production, where different models are produced alongside each other on the assembly line

Continuous improvement, where workers organize meetings to discuss ways of improving the production process

The inventory retrieval system, where parts are replenished only when they are needed

Mechanisms used in production to stop the process and alert workers when a quality problem is detected

A

Mechanisms used in production to stop the process and alert workers when a quality problem is detected.

In the Toyota Production System (TPS), jidoka (often translated as “automation with a human touch” or “intelligent automation”) refers to the practice of allowing machines and workers to stop the production process when a quality issue is identified. This enables immediate action to correct problems and prevent defective products from moving further along the production line, thereby ensuring built-in quality.

18
Q

Which of the following is an example of wasted flow time?

A long waiting time at a checkout

Idle time of a cashier

Merchandise returned to a store

Ringing up sales at a register

A

Wrong

Not idle time or long wait time

19
Q

Which of the following is NOT one the 4Ps of Toyota production system?

People and partners

Profit

Processes

Philosophy

A

Profit.

The 4Ps of the Toyota Production System (TPS) refer to the following:

Philosophy - The guiding principles and long-term thinking that underpin the TPS.
People and partners - The emphasis on developing a culture of respect, teamwork, and collaboration among employees and suppliers.
Processes - The focus on standardized work processes and continuous improvement to enhance efficiency and quality.
Problem-solving - Although sometimes referred to simply as “processes,” this term encompasses the approach to identifying and solving problems through continuous improvement.

Profit is not one of the 4Ps in TPS; rather, it is often considered an outcome or result of successfully implementing the principles of the Toyota Production System.

20
Q

TPS’s quality improvement involves all of the following EXCEPT _________.

avoid recurrence

detect-stop-alert

kanban

root cause analysis

A

kanban.

In the context of Toyota Production System (TPS), quality improvement involves strategies such as:

Avoid recurrence - Implementing measures to prevent defects from happening again.
Detect-stop-alert - Allowing workers to stop the production process when they notice a quality issue and alerting the necessary personnel.
Root cause analysis - Investigating the underlying causes of defects to address them effectively.
While kanban is a crucial tool in TPS, it primarily focuses on inventory management and production flow, not directly on quality improvement itself. Therefore, it is not considered a method specifically for quality improvement.

21
Q

_________ means a process has a smooth flow with little variability and built-in flexibility.

Just-in-time

Built-in quality

Process improvement

Stable environment

A

Stable environment.

A stable environment refers to a process that operates with a smooth flow, minimal variability, and built-in flexibility. This stability allows organizations to respond efficiently to changes and maintain consistent performance levels.

While just-in-time and built-in quality are important concepts in lean manufacturing, they focus more on inventory management and ensuring quality at every step, respectively, rather than describing the overall stability and flow of a process. Process improvement relates to enhancing processes but does not specifically denote smooth flow and flexibility.

22
Q

To avoid rework is to _________.

do it at the right time

do it right using the longest time

do it right using the shortest time

do it right the first time

A

do it right the first time.

To avoid rework means to ensure that a task or process is completed correctly on the first attempt, minimizing the need for corrections or adjustments later. This approach not only saves time and resources but also enhances overall efficiency and quality in production or service delivery.

23
Q

The key concepts that characterize TPS’s approach towards root-cause problem solving are _________ and _________.

kaizen and jidoka

genchi genbutsu and jidoka

kaizen and genchi genbutsu

kaizen and zero inventory

A

kaizen and genchi genbutsu

In the Toyota Production System (TPS),

kaizen refers to the practice of continuous improvement, involving everyone in the organization in identifying and addressing inefficiencies or problems.

24
Q

The goal of lean is to _________ from the system.

extract profit

increase output

eliminate waste

generate value

A

eliminate waste.

The primary goal of lean is to eliminate waste from the system to create more value for customers with fewer resources. Lean focuses on identifying and removing non-value-added activities, which enhances efficiency and improves overall quality in processes. While generating value and profit may be outcomes of successful lean implementation, the fundamental aim is to minimize waste.

25
Q

A lean operation strives to achieve a reduction of _________ and _________ simultaneously.

demand in capacity, available time

demand in capacity, flow time

waste in capacity, flow time

waste in capacity, available time

A

waste in capacity, flow time.

A lean operation focuses on achieving a reduction of waste in capacity and flow time simultaneously. By minimizing waste (non-value-added activities) and optimizing flow time (the time it takes for a product to move through the process), lean operations can enhance efficiency and improve overall performance while delivering value to customers.

26
Q

Which of the following statements about sources of production waste is FALSE?

Working overtime is a waste because it means more labor cost is spent on a flow unit than necessary.

Rework is a waste because it means resources are used to correct mistakes instead of adding value.

Waiting is a waste because it means resources are idle and are not fully utilized.

Over-processing is a waste because it means more time is spent on flow units than necessary.

A

No correct

Over time or over-processing

27
Q

_________ means to detect and address defects when and where they occur and prevent them from recurring.

Just-in-time

Built-in quality

Process improvement

Stable environment

A

Over-processing is a waste because it means more time is spent on flow units than necessary.

28
Q

In a pull system, an information flow of external demand is moving _________ and the physical flow of the flow units is moving _________.

downstream, upstream

upstream, downstream

upstream, upstream

downstream, downstream

A

upstream, downstream.

In a pull system, the information flow of external demand moves upstream to signal the need for production or replenishment, while the physical flow of the flow units moves downstream to meet that demand. This structure ensures that production is based on actual customer demand, helping to minimize excess inventory and waste.

29
Q

Which one of the following is a consequence of uneven workflow?

Multiple job assignments

No idle time in the production process

Overburdening of workers and equipment

Just-in-time production

A

Overburdening of workers and equipment.

Uneven workflow can lead to the overburdening of workers and equipment as resources are stretched to meet demand spikes or workload imbalances. This situation can result in inefficiencies, increased stress on employees, potential burnout, and equipment breakdowns, all of which negatively impact overall productivity and quality.

The other options do not directly relate to the consequences of uneven workflow:

Multiple job assignments may arise from resource allocation strategies but are not a direct consequence of uneven workflow.
No idle time in the production process is generally not a positive outcome and can lead to stress and inefficiencies.
Just-in-time production aims to smooth workflow and is not a consequence of uneven workflow.

30
Q

The Toyota Production System is often depicted as a house. The foundation of TPS consists of _________ and _________.

waste reduction, just-in-time

process improvement, just-in-time

process improvement, stable processes

waste reduction, process improvement

A

Wrong

Waste reduction, just in time

waste reduction, and process improvement.