CHAPTER 6 Flashcards
define Human Resource Management
it is a philosophy of people management based on the the belief that HR is vital for business success. Using HR effectivly gives the organization a competitive advantage. HRM is aimed at recruiting, managing, rewarding and developping key competencies.
Define a HRM System
is an overall approach to management, comprising the philosophies, policies and practices related to the activities of staffing, retention, development, adjustment and managing change.
Name the 5 activities that HR Manager Perform
-staffing
-retention
-development
-adjustment
-managing change
what is staffing?
Identifying work requirements within the business.
Determining how many people need work and what skills are necessary.
Recruiting, selecting, and promoting qualified staff.
What is Retention?
-Rewarding and recognising employees for effective job performance.
-Ensuring Harmonious working relations between teams, employers and managers.
-Establishing and maintaining a safe and healthy work environment.
What is development ?
-Maintain and enhance
competencies through improving
knowledge, skills & abilities
what is Adjustment?
-Maintain compliance & policies (through discipline)
What is Managing Change?
-Handle internal and external
environment changes
-Enabling employees to cope with
change
Name the 5 HR Functions ?
-HR Planning
-Recruitment
-Selection
-Placement
-Orientation
what is job design?
entails the dividing of the work that needs to be done into jobs by organising content, functions and relationships.
what is a job analysis?
is the study of what is done, when, where, how, why and by whom in existing or new jobs.
OR
a Process to collect all the data about the work
what is a job description?
a statement containing information about the job itself. (HINT: all about the job)
e.g. duties, tasks, summary statement, degree of supervision.
what are Job Specifications?
a statement of the qualifications required by the person to do the job. (HINT: all about the person)
eg. qualifications, experience, and personality.
what are the managerial uses for a job description and job specification?
- Control purposes
- Performance Evaluation
- Promotions
- Training needs
- Salary scales
what is recruitment?
it is about attracting a pool of protentional candidates from which the ideal candidate can be selected and doing so in a cost-effective manner.
name the 3 recruitment approaches.
- right person app
- culture fit
- flexible person
what is the right person approach?
The most traditional
and common approach. Pins down the person
with the required skills
for the job- match set
criteria. Not advisable to use if there is a diversity of
needs
what is the culture fit approach?
“people are permanent, job vary”.
candidate should suit the culture of the business.
internships can be offered to determine whether a candidate fits with business.
what is the flexible person approach?
People who are versatile
and adaptable.
Prepared for future
changes, will work in
different departments if
situation requires it from
them.
Long term focus – improve.
pool of human capital.
what is internal source of recruitment??
Use current staff to assist
in recruiting potential
candidates
WHY?
Important for succession
planning and morale
HOW can it be done?
Job posting – intranets/
company bulletin boards
Employee Referrals
what are external sources of recruitment??
To be effective, the
following conditions
should be met:
*Timing (Candidate
needs to want a job and
employer has a opening)
*Communication (Type
of medium used should
be accessible to potential
candidate and employer
*Match between personal
characteristics and job
requirements
*Motivated candidates
that wants to apply
methods of external recruitment
- direct applications
- university campus recruiting
- advertising
- recruitment/employment agencies
- executive search firms
-online recruitment
what is selection?
the process of selecting the most suitable candidate from the pool of candidate recruited.
6 selection methods
- application forms
- interviews
- psychometric testing
- assessment centres
- Medical Examination
- References
the selection procedure.
- conduct a preliminary interview
- application forms
- selection test
- check references
- final interview
- medical examination
- final choice
- final offer followed by appointment
what is orientation?
it is the process by which new employees are firstly introduced to the business, its procedures, environment and work situation and secondly, to their co-workers, subordinates and superiors.
what is employment?
it is not only the process by which the new employee reports to the workplace, but also the accompanying administrative tasks that have to be performed.
what is placement?
Employee is placed in the post applied for.
orientation: first two weeks
- Activities
- Duties and responsibilities
- Payment
- Working hours/ leave policy
- Tea breaks
- Dress code
orientation: before arrival
- Congratulate the appointee
- Formal letter of welcome and
information brochures - Info on working hours, dress code
and general business policies. - Inform the other employees of the
new addition.
orientation: first day
- Meet and Introduce the new
appointee to the other staff
members. - Show him/her the office space and
work areas - Final administration
- Get to work- Mentor
orientation: first six months
- Identify short comings
- Identify training and
development needs
define training
consists of a planned programme of activities designed to help improve current performance of individuals.
Define development
programmes have a longer-term focus on improving competencies in preparation for future jobs.
what responsibilities does HR have to assist employees in managing their own careers?
Mapping progression
possibilities for employees
why could Career management fail?
- poor support system for career plans
- lack of insight into employee needs and constraints
- perceived lack of care from management
what is performance management?
Strategic and integrated approach to increase effectiveness
and efficiency of businesses by improving performance of
employees in teams and individual capabilities
3 elements of performance management:
- defining performance
- facilitating performance
- encouraging performance
what is an incentive?
Additional
reward for
outstanding
effort
-Financially Based
what are benefits
Linked to
employment
instead of
performance
-Improve quality
of work life
