Chapter 6

Question 1

pattern of shared basic assumptions that the group learns as it solves problems of external adaptation and internal integration, have worked well enough to be considered valid, are to be taught to new members as the correct way to perceive, think, and feel concerning those experiences

Answer 1

organizational culture

Question 2

set of proprietary cultural-analysis techniques and programs that help identify the dimensions of organizational culture proposed by Hofstede

Answer 2

Diagnosing Organizational CUlture for Strategic Application (DOCSA)

Question 3

to stimulate and encourage a full and free exchange of information and opinion

Answer 3

open communication

Question 4

to monitor and control the exchange and accessibility of information and opinion

Answer 4

closed communication

Question 5

to comply with clear and definite systems and procedures

Answer 5

tight control

Question 6

to work flexibly and adaptively according to the needs of the situation

Answer 6

loose control

Question 7

to put the expertise and standards of the employing organization first, to do what we know is right

Answer 7

conventional conduct

Question 8

to put the demands and expectations of customers first, to do what they ask

Answer 8

pragmatic conduct

Question 9

what are the steps to integrate organizational cultures?

Answer 9

two groups establish the purpose, goals, and focus of their merger
mechanisms are developed to identify the most important organisational structures and management roles
groups have to determine who has authority over the resources
identify expectations of all involved parties and communicate

Question 10

strong emphasis on hierarchy and orientation to the person, management assumes a parental relationship with personnel, characterized by traditions, customs, and associations, foreign to most managers in the US

Answer 10

family culture

Question 11

strong emphasis on hierarchy and orientation to the task, jobs are well defined, employees know what they are supposed to do, and all activities are coordinated from the top, relationships are specific, and status remains with the job, managers seldom create off-the-job relationships, operates like a formal hierarchy, learning involves the accumulation of skills necessary to fit a role, ill-equipped to handle things when changes need made

Answer 11

Eiffel tower culture

Question 12

strong emphasis on equality in the workplace and orientation to the task, egalitarian and task-driven, changes can happen quickly, tends to be more intrinsic

Answer 12

guided missile culture

Question 13

strong emphasis on equality and personal orientation, little formal structure, participants confirm, criticize, develop, and find resources for, or to help complete the development of an innovation, creates an environment where participants thrive on an intense, emotional commitment to the nature of work, changes are fast and spontaneous, motivation remains highly intrinsic and intense

Answer 13

incubator culture

Question 14

what are the stages in the international evolution?

Answer 14

1. domestic corporation
2. international corporation
3. multinational corporation
4. global corporation

Question 15

affect neither the firm’s organizational culture nor its relationship with its customers or clients, can be impacted only by domestic multiculturalism

Answer 15

domestic firms

Question 16

strongly impact external relationships with potential buyers and foreign employees, diversity focus from the inside out

Answer 16

International firms

Question 17

culturally distinct populations can be found within organizations almost everywhere in the world, can be examined within the same ethnic groups

Answer 17

domestic multiculturalism

Question 18

members have similar backgrounds and generally perceive, interpret, and evaluate events in similar ways

Answer 18

homogeneous groups

Question 19

all members but one have the same background

Answer 19

token groups

Question 20

two or more members represent each of two distinct cultures

Answer 20

bicultural groups

Question 21

composed of individuals from three or more different ethnic groups

Answer 21

multicultural groups

Question 22

social conformity and pressures on individual members of a group to conform and reach consensus

Answer 22

groupthink