Chapter 6

Question 0

What is an advantage to clustering

Answer 0

Efficient use of employes time

Question 1

A condition that is abrupt in onset is described as

Answer 1

Acute

Question 2

Reminder cards should be mailed

Answer 2

A week before the date of the appointment

Question 3

Two systems of appointment scheduling

Answer 3

Manual & computerized

Question 4

Matrix

Answer 4

Blocking off unavailable appointment times

Advised to block off 15-30 min each morning to accommodate emergencies, late arrivals, and other delays

Question 5

Appointment book

Answer 5

Manual system for scheduled appointments. Provides space for noting appointments for an entire year.
Make sure has space for pertinent info divided into time units 10-15 minute intervals

Question 6

Clustering

Answer 6

Grouping patients with similar problems or needs

Advantages of clustering ease of maintaining control of the schedule

Question 7

A chronic problem is one that is

Answer 7

Longstanding

Question 8

Who is authorized to make the decision whether to see a walk in patient or not

Answer 8

Provider

Question 9

Wave system

Answer 9

Several patients are scheduled the first 30 minutes of each hour . They are seen in the order that they arrive in office. The second half of each hour is left open.

Question 10

Fixed scheduling

Answer 10

Most commonly used method. It divides each hour into increments of 15,30,45,or 60 minutes. The reason for each visit will determine the length of each visit

Question 11

Streaming

Answer 11

minimize gaps in time and backups. Appointments are given based on the needs of the patient

Question 12

Flexible hours

Answer 12

Open different times during the week this greater range of available appointment times better accommodate work and family schedules

Question 13

Open hours

Answer 13

Commonly seen in emergency walk in clinics and they may arrive at any time during those hours.

Disadvantages

• effective time management is almost impossible
• the facilities may be overloaded at some times and empty at other times
• charts must be pulled and prepared as each patient arrives

Question 14

Double booking

Answer 14

Two patients scheduled for the same period with the same physician.
-It leaves time to see both patients without keeping either one waiting unnecessarily

Question 15

Who is authorized to make the decision whether to see a walk in patient or not

Answer 15

The provider

Question 16

Constellation of symptoms

Answer 16

A group of clinical signs indicating a particular disease

Question 17

When a patient first calls with emergency your first responsibility is to

Answer 17

Identify the patients constellation of symptoms

Question 18

Precertification

Answer 18

Approved documents prior to referrals to specialist and other facilities

Question 19

Buffer

Answer 19

Extra time booked on the schedule to accommodate emergencies walk ins and other demands of the providers daily time schedule that are not considered direct patient care

Question 20

Name three factors that can affect scheduling

Answer 20

• How long had symptoms
• acute or chronic
• convienent time for patient to come in

Question 21

Three ways to remind patients about appointments

Answer 21

• Appointment card
• reminder card
• telephone reminder

Question 22

Three items usually included in preadmission testing for surgery

Answer 22

• lab tests
• X-rays
• blood donation

Question 23

When scheduling an appointment why should you ask the patient the reason he or she needs to see the doctor

Answer 23

To anticipate the time needed for the appointment

Question 24

Consultation

Answer 24

Provider requests assistance from another physician

Question 25

Referral

Answer 25

Physician sends patient to another facility for testing

Question 26

Providers

Answer 26

Health care workers who deliver medical care