Chapter 6 Flashcards

1
Q

Peripheral route to persuasion

A

Aspects other than key message are used to influence attitudes

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2
Q

Peripheral cues

A

easily processed aspects of message

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3
Q

Thin-Slice judgments

A

Evaluation made after brief ovservations

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4
Q

Simple Inferences

A

beliefs based on peripheral cues

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5
Q

Heuristics

A

simple rules of thumb used to make judgements

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6
Q

Frequency heuristic

A

belief based on number of supporting arguments or repetition

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7
Q

Truth effect

A

Consumer believes statement because they have heard it multiple times

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8
Q

Self-Referencing

A

Relating message to one’s own experiene

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9
Q

Mystery ad

A

ad in which brand is not known until end of message

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10
Q

Incidental Learning

A

Learning that occurs from repetition rather than conscious processing

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11
Q

Mere Exposure effect

A

When familiarity leads to consumer’s liking an object

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12
Q

Wearout

A

Becoming bored with a stimulus

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13
Q

Classical Conditioning

A

producing specific response to a stimulus by repeatedly pairing with another stimulus

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14
Q

Evaluative Conditioning

A

affective response by pairing neutral conditioned stimulus with emotional unconditioned stimulus

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15
Q

unconditioned stimulus

A

elicits involuntary response

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16
Q

conditioned stimulus

A

does not elicit involuntary response by itself

17
Q

Dual-mediation hypothesis

A

how attitudes toward ad influence brand attitudes

18
Q

Transformational advertising

A

ads that try to increase emotional involvement

19
Q

Dramas

A

ads with characters, plot, and story

20
Q

conative attitude

A

Influence behavior

21
Q

Confidence

A

How strongly held

22
Q

Ambivalence

A

mixed positive & negative

23
Q

Source derogation

A

Negative thoughts

24
Q

Theory of Reasoned Action

A

Behavior, attitude (evaluation), subjective norms

25
Q

Theory of planned behavior

A

predicts behavior over which consumers perceive they have control (rational consumer)