Chapter 6

Question 1

What is PMS ?

Answer 1

Property management system , Handles the core functions of information processing for an accommodation property.

Question 2

The main major function of PMS?

Answer 2

1. Reservation management
2. Guest Folio and billing
3. Room management
4. Specialized PMS function
5. Back office applications

Question 3

Which one of Magic function in PMS is responsible for records details of reservation which includes information about room rate management and type and date of stays ?
A. Room management
B. Reservation management
C. Back office application

Answer 3

Reservation management

Question 4

How guest folio is opened ?

Answer 4

Check-in > transforms the guest reservation file > into an active inhouse
file > and a guest folio is opened.

Question 5

What is self service kiosk

Answer 5

Allow customers to pay pass check in check out lines

Question 6

What does specialized function include?

Answer 6

Tracking commission
Function room schedule
Amenity management
Report of decision making

Question 7

What is energy management system mean job?

Answer 7

Intelligent EMSs monitor, control and optimize energy consumption in the hotel.

Question 8

I hotel website and apps are important?

Answer 8

Generate direct sales and provide greater control over inventory than other electronic booking channels.
- Avoid commissions.

Question 9

What makes successful hotel website?

Answer 9

• maps
• multiple language support
• quality information
• online booking capability
• interactive and easily navigabl

Question 10

Channel managers is a software program used to manage the distribution of a hotel on the different channels like OTAs and tour operators in a quick and easy way. ( T OR F )

Answer 10

True