Chapter 6-10

Question 1

5 steps of determining the firms goal and developing a strategy for making the firms goal

Answer 1

Step 1: Goals are established for the organization
Step 2: Managers identify whether a gap exists between the companies desired and actual position.
Step 3: Managers develop plans to achieve the desired objectives.
Step 4: the plans that have been decided upon are implemented.
Step 5: The effectiveness of the plan is assessed.

Question 2

4 Elements of management

Answer 2

1) Planning
2) Organizing
3) Leading
4) Controlling

Question 3

3 levels of management

Answer 3

1) Top managers
2) Middle managers
3) Front line managers

Question 4

6 areas of management

Answer 4

1) Human resource managers
2) Operations management
3) Information managers
4) Marketing managers
5) Financial managers
6) Other- Public relations manager

Question 5

5 skills that effective managers must have.

Answer 5

1) Technical skills
2) Human Relations skills
3) Conceptual skills
4) Time Management skills
5) Decision-making skills

Question 6

6 steps in the rational decision making process.

Answer 6

Step 1: Recognizing and Defining the decision situation
Step 2: Identifying alternatives
Step 3: Evaluating alternatives
Step 4: Selecting the best alternative
Step 5: Implementing the chosen alternative
Step 6: Following up and evaluating the results

Question 7

3 Basic decision characteristics.

Answer 7

1)Problem or opportunity
decisions
2)Programmed or non-programmed
3)credibility

Question 8

4 purposes of goal setting in business.

Answer 8

1) Goal setting provides direction, guidance, and motivation for all managers.
2) Goal setting helps firms allocate resources.
3) Goal setting helps to define corporate culture
4) Goal setting helps managers asses performers.

Question 9

3 types of goals.

Answer 9

1) Long term goals - 5 or more years
2) Intermediate goals - 1-5 years
3) Short term goals - 1 year or less

Question 10

3 steps in formulating strategy.

Answer 10

Step 1: Setting strategic goals
Step 2: Analyzing the organization and its environment (SWOT Analysis)
Step 3: Matching the organization and its enviornment

Question 11

3 levels of strategy in a business firm

Answer 11

1) Corporate level
2) Business level (Competitive)
3) Functional

Question 12

2 most fundamental building blocks of organizational structure

Answer 12

1) Job Specialization

2) Departmentalization

Question 13

5 types of departmentalization

Answer 13

1) Functional
2) Customer
3) Product
4) Process
5) Geographic

Question 14

3 steps of decision making hierarchy

Answer 14

1) Assigning tasks
2) Performing tasks
3) Distruting authority

Question 15

2 types of distributing authority

Answer 15

1) Centralized organizations

2) Decentralized organizations

Question 16

4 basic categories of organizational structures

Answer 16

1) Functional structure
2) Divisional structure
3) Project organization
4) International organizational structure

Question 17

4 designs of organization that permit to compete effectively

Answer 17

1) Boundary-less organization
2) Team organization
3) Virtual Organization
4) Learning Organization

Question 18

3 parts of human resources planning

Answer 18

1) Job analysis
2) Forecasting the demand for and supply of labour
3) Matching supply and demand

Question 19

2 parts of a job analysis

Answer 19

1) Job description

2) Job specification

Question 20

4 general steps in the selection process before getting the job offer

Answer 20

1) Application forms
2) Tests
3) Interviews
4) Other techniques

Question 21

4 types of training and development

Answer 21

1) On the job
2) Off the job
3) Management development programs
4) Mentoring

Question 22

2 ways to determine basic compensation

Answer 22

1) Wages

2) Salary

Question 23

2 types of incentives programs

Answer 23

1) Individual incentives

2) Group and team incentives

Question 24

4 types of benefits

Answer 24

1) Mandates protection plans
2) Optional protection plans
3) Paid time off
4) Other types

Question 25

5 areas of human resources regulation

Answer 25

1) Equal employment opportunity 2) Comparable worth 3) Sexual harassment 4) Employee safety and health 5) Retirement

Question 26

3 HRM issues facing business today

Answer 26

1) managing workforce diversity 2) managing knowledge workers 3) managing contingent workers

Question 27

4 main sections of the canada labour code

Answer 27

1) Fair employment practices 2) Standard hours, wages, vacations, holidays 3) Safety of employee 4) Industrial relations regulations

Question 28

5 personality traits

Answer 28

1) Agreeableness. - easy to work with 2) Conscientiousness - organized, well timed 3) Emotionality - tending to be positive or negative 4) Extraversion - person comfort level 5) Openness - how open or rigid a person is

Question 29

2 key attitudes at work

Answer 29

1) Job satisfaction | 2) Organizational commitment

Question 30

2 key methods for facilitating a match between people and jobs

Answer 30

1) Physiological - contracts | 2) The person - job fit

Question 31

2 beliefs that mcgregor concluded

Answer 31

1) Theory X- People must be forced to be productive | 2) Theory Y- People are productive because they are naturally energetic

Question 32

5 basic types of needs in Maslows hierarchy of human needs

Answer 32

1) Self actualization needs - self fulfillment 2) Esteem needs - status recognition 3) Social needs - friendship and companionship 4) Security needs - protection from unknown 5) Physiological needs - survival

Question 33

2 contemporary motivation of employee behaviour and motivation

Answer 33

expectancy theory - motivated to work toward rewards that they think they can achieve Equity theory - people compare what they contributed to their job with what they get in return

Question 34

3 human resources models and theories

Answer 34

1) Maslows hierarchy of needs 2) Two factor (motivator-hygiene) theory 3) Mclellands acquired needs theory

Question 35

6 most common strategies that enhance motivation

Answer 35

1) reinforcement/behaviour modification 2) goal setting theory 3) participate management and empowerment 4) team management 5) job enrichment and redesign 6) Modified work schedules

Question 36

4 types of modified work schedules

Answer 36

1) Flextime 2) Compressed workweeks 3) Telecommunting 4) Work share programs

Question 37

5 types of leadership

Answer 37

1) Transformational 2) Charismatic 3) Strategic 4) Ethical 5) Virtual

Question 38

3 approaches to leadership

Answer 38

1) Trait Approach- Focused on identifying essential traits 2) Behavioural Approach- Focused on determining what behaviours are employed by leaders 3) Situational Approach-Appropriate leader behaviour varies by situation

Question 39

5 recent trends in leadership

Answer 39

1) Transformational 2) Charismatic 3) Leaders as coaches 4) Gender and leadership 5) Cross-cultural leadership

Question 40

4 ways that service operations are more complicated than good production

Answer 40

1) the interaction with consumers 2) the intangible and unstorable nature of some services 3) the customer’s presence in the process 4) service quality con- siderations.

Question 41

2 types of operations process for the production f physical products

Answer 41

1) Goods producing Processes | 2) Service producing processes

Question 42

5 types of transformation technologies

Answer 42

1) chemical process 2) fabrication process 3) assembly process 4) transport process 5) clerical process

Question 43

5 main categories of operations planning

Answer 43

1) Capacity planning 2) Location planning 3) Layout planning 4) Quality planning 5) Methods planning

Question 44

4 different kinds of work schedules

Answer 44

1) Master operations schedule 2) Detailed schedule 3) Staff schedule and computer based scheduling 4) Project scheduling

Question 45

2 examples of project scheduling

Answer 45

1) Gantt charts: scheduling tool that diagrams steps to be performed and the time required 2) Pert Charts: Production schedule specifying the sequence and critical path for performing the steps in a project

Question 46

5 areas of materials management

Answer 46

1) Transportation 2) Warehousing 3) Inventory control 4) Supplier selection 5) Purchasing

Question 47

4 tools for process control

Answer 47

1) Worker training 2) just-in-time production system 3) Material requirements planning 4) Quality control

Question 48

Calculation to determine productivity

Answer 48

Labour productivity : Dividing GDP by total number of labour hours worked(In a year)

Question 49

2 types of planning for quality

Answer 49

1) Performance quality: Overall degree of quality | 2) Quality reliability: consistency of quality from unit to unit of a product

Question 50

9 tools for quality assurance

Answer 50

1) competitive product analysis 2) Value added analysis 3) Statistical process control 4) Quality/cost studies for quality improvement 5) Quality improvement teams 6) Benchmarking 7) Getting closer to the customer 8) ISO 9000 9) Business process re-engineering