Chapter 5.1

Question 1

What are operations?

Answer 1

Operations refer to the fundamental activities of a business. What a business does and what they deliver

Question 2

What is operations management?

Answer 2

Operations management is the art of managing production in order to get the best end product

Question 3

Example of operations in the primary sector

Answer 3

Mining

Question 4

Example of operations in the secondary sector

Answer 4

Industrial manufacturing

Question 5

Example of operations in the tertiary sector

Answer 5

Open heart surgery

Question 6

Example of operations management in the quaternary sector

Answer 6

Business consultancy

Question 7

What is the input output model

Answer 7

raw materials-> operations process-> finished product

Question 8

What are the range of products that can be a combination of goods and services?

Answer 8

-Goods (mobile phones)
- High physical content but with some services (cosmetic surgery)
-High service content but with low physical products (airline travel)
-Services (music concert)

Question 9

What should operations managers keep in mind apart from the production process being planned and executed properly?

Answer 9

-Economical factors (respect budgets)
-Social factors (becoming more aware of their responsibility towards workers as internal stakeholders and local communities as external stakeholders)
-Ecological factors (noise, water, air pollution)

Question 10

What are the 3 P’s

Answer 10

-Profit
-Planet
People