Chapter 5: Segments of Road Transportation Flashcards

1
Q

Please explain, based on the attached chart of transport market segments, what the markets of CEP, sea transport and air transport do have in common!

Start your answer by explaining the chart first!

A

The chart shows the size of different market segments for logistics services in Germany. The blue bars stand for the absolute volume in the specific market segment, the red bars for the outsourced volume (performed by logistics service providers). Therefore the difference between both bars shows the theoretical market potential between still “insourced” services and already outsourced services (red bars).

The comparison of the bars for CEP, sea transport and air transport indicates that from the total market volume almost everything is outsourced already. What these markets do have in common:

  • they are network-based services (need for consolidation) with the need for very high fix-cost investments (vehicles, depots, hubs etc.);
  • the average shipment size and the chance for consolidation for private haulage or private services is small resp. low;
  • the market concentration is high because only a few competitors are able to provide the necessary investments
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2
Q

Please name and explain the object and transport characteristics of three FTL market segments!

A
  1. National Bulk Logistics:
    bulk transports with raw material (e.g. construction material, stone, minerals). The transport is characterized by the usage of special equipment (e.g. tipper trucks). Because of the low value-to-weight-ratio, the freight is often transported by rail.
  2. General Truckload / Carload:
    dry goods, which can be stapled and transported without specialized equipment. The loading unit is often the pallet. Greatest challenges are the empty runs in backloads
  3. Tank and Silo Transports:
    an FTL segment which is characterized by the use of specialized equipment for transporting liquid and gas-based products. Empty runs on the backload are mostly unavoidable because of the need to clean the transport equipment after usage.
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3
Q

How would characterize the market of Groupage and General Cargo Load in Germany?

A

The market for LTL transports in Germany can be characterized by:

  • a high degree of market concentration because the fixed cost investments for the needed infrastructure (trucks, depots, hubs) is very high
  • a high degree of outsourced transport activities to LSPs (fix costs; seasonal fluctuations)
  • a few “big players” like Dachser, Schenker or DHL on one site and strategic alliances of SME like Systems Alliance, CargoLine or 24 plus on the other side
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4
Q

What are the operational characteristics of LTL transports?

A

Network structure:
multi-stage, „spatial“ (just like CEP!), but: bigger, more heterogeneous “objects“

Object Structure:
“palletized” structure; weight-limit per shipment: 70 kg – 2.500 kg

Critical resources:
motivation/productivity break-bulk and P&D-driver personnel, tracking- and tracing-technology

Activity level:
typically relatively stable

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5
Q

What are important success factors for the business of LTL-transports?

A
  • Reaching a high „Stop-factor“ (shipments/stop – industry consolidation potential),
  • Network density (km/stop and share direct-depot-to-depot line-haul connections)
  • Load balances in network
  • Pricing policies – ability to balance lanes
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6
Q

Describe the principle of LTL-transports!

A

The principle of LTL transports is based on the need for a pre-haul consolidation and a post-haul delivery process. It consists of three main components / steps:

  1. Pre-haul [Vorlauf] transport by the groupage agent [Versandspediteur] or Co-loader [Beilader] to the depot of the grouping agent, followed by a handling process
  2. Long-Haul transport by the carrier (rail, sub-contrator or with own trucks): transport in FTLs to the depot of the break-bulk agent [Empfangsspediteur], followed by a handling process
  3. Final delivery to the consignee by the break-bulk agent or receiving agents [Briefspediteure].
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7
Q

What are tasks and roles of the “Co-Loader” and “Receiving Agent” in groupage transports?

A

Co-Loader and Receiving Agent are external participants in a groupage transport. They are carriers or other forwarders which are used by the groupage agent to maximize the capacity usage in the main haul FTL transport.

The Co-Loader and Receiving Agent are responsible for the transport of their freight to the depot of the groupage agent and the pick-up of the freight from the depot of the break-bulk agent.

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8
Q

Which kinds of pre-carriage to the depot of the groupage agent do you know?

A
  1. Collection by groupage agent or its sub-contractors in a tour
  2. Direct collection order [Direktabholung] using trailers of carrier / groupage agent
  3. Self-collectors [Selbstanlieferung] by co-loaders and or shippers
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9
Q

What is the “Bordero” and as an important document in groupage transports?

A

The Bordero includes all orders of he groupage forwarder which have to be shipped in long-haul transport.

It contains all the information about each individual item in the groupage transport, but also a total pallet number and possibly a total weight of the freight. In particular, it contains instructions for Cash on Delivery and serves as a document of proof.

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10
Q

CargoLine is a strategic alliance of regionally organized forwarders. What are the main reasons to join such a strategic alliance?

A

Groupage collaborations are a strategic opportunity against the dominating market leaders like DHL, Schenker or Dachser. This is reached for example by:

  1. A potential enlargement of the customer base (you can offer inter-regional or non-domestic transports to your customers)
  2. The members gain more purchasing power in buying infrastructure (IT, vehicles, depot infrastructure etc.)
  3. The often smaller members get being support through consolidated marketing activities and a brand building
  4. The alliances offer an internal knowledge sharing - for example about important KPIs, market prices, continuous improvement activities etc.
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11
Q

What is E.L.V.I.S.? Explain its functions and the business model!

A

ELVIS (Europäischer Ladungs-Verbund Internationaler Spediteure) is a strategic alliance and involves, therefore, the cooperation of small and medium-sized freight carriers and shippers in the FTL and part load market segments who have recognized that they are stronger in an association.

The purchasing benefits alone enable ELVIS members to secure cost savings which significantly exceed the moderate membership fee. Wide-ranging operational benefits are possible for every member, but entail active collaboration in the ELVIS association.

The focus of the business model is on full-truck-load and part-load segment.

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12
Q

How would you characterize the market of Courier, Express and Parcel Providers?

A

The market of CEP providers is characterized by:

  1. a high market concentration in the international business. Only a handful of companies are able to provide and put the high fix-cost investments in international, time-based CEP services (e.g. DHL, UPS, FEDEX). Because of their international orientation and the need for the use of different transport modes they are also called “Integrators”.
  2. a high degree of outsourced transport activities to LSPs (fix costs; small shipment sizes)
  3. A very high degree of automation and standardization in accepted freight, IT, service products, and processes
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13
Q

What are the operational characteristics of the CEP business?

A

Network structure:
multi-stage, potentially, multi-level, „spatial“

Object structure:
small, weight limits per shipment: 2 - 31,5kg (up to 70 kg for integrators)

Critical resources:
sorting/handling technology, motivation/productivity, P&D-driver personnel, tracking- and tracing technology

Activity level:
typically relatively stable („B2C“ → Christmas season)

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14
Q

What are the main success factors in the business of CEP?

A
  • To reach a high „Stop-factor“ (parcels/stop – industry consolidation potential),
  • to provide a high network density (km/stop and share direct-depot-to-depot line-haul connections)
  • Automation of order-processing and „Tracking & Tracing“ of objects
  • Standardization – objects, processes
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15
Q

What are advantages and disadvantages in the implementation of Hub-and-Spoke-Networks - like in the CEP market?

A

Advantages:

  • Realization of EoS on the relations by the possibility to offer a higher service frequency with consolidated transports
  • Realization of EoS in the hubs because of high consolidated shipment volume in time and space
  • Realization of Economies of Scope because of a higher degree of equipment utilization in goods handling.

Disadvantages:

  • Additional transport movements because of fixed standard operational procedures with interrelated connections
  • A sensitivity of the whole system against interruptions of the standardized processes
  • High fixed cost level
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16
Q

Please define the term “Contract Logistics”!

A

Contract Logistics is an example of a value- and process-based offer of logistics service providers for industrial and consumer companies. There are three main characteristics of a contract logistics service:

  1. It is contract based - with a length of approx. 3-5 years
  2. It covers a complete individual designed “value-adding package” by the logistics service provider - so not pure PPP-activities (nevertheless they could be a part of the LSP offer) - often value-adding activities in warehousing and SCM
  3. Because of the complexity of the logistics tasks and the investments needed by the LSP the average turnover for the contract logistics provider is approx > 1 Mio €/year
17
Q

What are main success factors to be competitive in the contract-logistics (3PL) market?

A

The business model of contract logistics is mainly based on:

  • the knowledge of branch-specific processes and requirements (e.g. legal aspects)
  • the knowledge of branch-specific IT solutions and the ability to integrate the IT-system and other interfaces between the contract logistics service provider and its industrial partner
  • the availability of a well-trained staff (on both sides) with branch know how but also abilities and capabilities in HR and PM
18
Q

What are the full versions of the following abbreviations out of the tender process in contract logistics? For what do you need these items?

  1. RFI?
  2. RFQ?
  3. LOI?
A
  1. RFI = Request for Information.
    A short written or emailed document which describes the situation, complication and the main goals of the planned contract logistics project
  2. RFQ = Request for Quotation
    A longer written document which describes in detail the processes and requirements of the planned contract logistics project. It is the base for the price calculation (price-table) and therefore consists all needed KPIs and other performance indicators for the needed LSP-proposals
  3. LOI = Letter of Intend
    A document signed by both parties. A kind of “pre-contract” - because at this stage the final contract is not signed yet.
    It guarantees the contract logistics service provider that he had won the tender and can start to invest in the project
19
Q

Please name for each party two barriers/obstacles between a 3PL-provider and industrial companies along the tender process in a contract logistics project!

A

From the perspective of the industrial company:

  • Non-precise and knowledge-based answers of LSP on requests
  • Non-plausible offers and price calculations
  • Too less customization of offers according to special requirements

From the perspective of the contract logistics provider:

  • Involvement of non-qualified consultants in the tender process
  • Bad data quality and lack of important information for calculation
  • Not acceptable contract clauses and / or late communication of such clauses
20
Q

Why is the business developer called “Hunter” and the key account manager “Farmer” in a contract logistics service provider team?

A

The business developer is searching for new and financial potential clients on the 3PL market - he is working like a “hunter”, who is searching for his next prey

The job of the key account manager is to “feed” and support the “grow up” of the already existing clients - he works like a “farmer”