Chapter 5 SCM 352

Question 1

_______ refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services.

Answer 1

HARD TECHNOLOGY

Question 2

What are some examples of hard technology?

Answer 2

COMPUTERS, MICROPROCESSORS, OPTICAL SWITCHES, SATELLITES, SENSORS, ROBOTS, AUTOMATED MACHINES, BAR-CODE SCANNERS, AND RADIO FREQUENCY IDENTIFICATION TAGS.

Question 3

_________ refers to the application of the internet, computer software, and information systems to provide data, information, and analysis and to facilitate the accomplishment of creating and delivering goods and services.

Answer 3

SOFT TECHNOLOGY

Question 4

What are some examples of soft technology?

Answer 4

ARTIFICIAL INTELLIGENCE PROGRAMS, VOICE RECOGNITION SOFTWARE.

Question 5

___________ represents the union of hardware, software, database management, and communications to automate and control production activities, from planning and design to manufacturing and distribution.

Answer 5

COMPUTER-INTEGRATED MANUFACTURING SYSTEMS (CIMSs)

Question 6

The roots of CIMs began with ______ machine tools, which enable the machinist’s skills to be duplicated by a programmable device (originally punched paper tape) that controls the movements of a tool used to make complex shapes.

Answer 6

NUMERICAL CONTROL

Question 7

__________ machines are NC machines whose operations are driven by a computer.

Answer 7

COMPUTER NUMERICAL CONTROL (CNC)

Question 8

________ enables engineers to design, analyze, test, simulate, and “manufacture” products before they physically exist, thus ensuring that a product can be manufactured to specification when it is released to the shop floor.

Answer 8

CAD/CAE

Question 9

_____ involves computer control of the manufacturing process, such as determining tool movements and cutting speeds.

Answer 9

CAM

Question 10

_______ consists of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors, and transport systems.

Answer 10

FLEXIBLE MANUFACTURING SYSTEMS (FMSs)

Question 11

___________ refers to using the internet and technology to provide services that create and deliver time, place, information, entertainment, and exchange value to customers and/ or support the sale of goods.

Answer 11

E-SERVICE

Question 12

An _____ is any entity-real or virtual- that coordinates and shares information between buyers and sellers.

Answer 12

INTERMEDIARY

Question 13

______ specialize in handling all aspects of customers returning a manufactured good or delivered service and requesting their money back, repairing the manufactured good and returning it to the customer, and/ or invoking the service guarantee.

Answer 13

RETURN FACILLITATORS

Question 14

_________ systems integrate all aspects of a business- accounting, customer relationship management, supply chain management, manufacturing, sales, customer relationship management, supply chain management, manufacturing, sales, customer, inventory, manufacturing, human resource, and accounting data.

Answer 14

ENTERPRISE RESOURCE PLANNING (ERP)

Question 15

_____ is a business strategy designed to learn more about customers’ wants, needs, and behaviors in order to build customer relationships and loyalty and ultimately enhance revenues and profits.

Answer 15

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Question 16

______ is a measure of the contribution margin (revenue minus variable costs) required to deliver a good or service as the business grows and volumes increase.

Answer 16

SCALABILITY

Question 17

______ is the capability to serve additional customers at zero or extremely low incremental costs.

Answer 17

HIGH SCALABILITY

Question 18

______ implies that serving additional customers requires high incremental variable costs.

Answer 18

LOW SCALABILITY