Chapter 5: Hardware and Network Troubleshooting

Question 1

Technical Troubleshooting Methodology
Step 1

Answer 1

Identify the problem

Question 2

Technical Troubleshooting Methodology
Step 2

Answer 2

Establish a theory of probable cause

Question 3

Technical Troubleshooting Methodology
Step 3

Answer 3

The the theory to determine the cause

Question 4

Technical Troubleshooting Methodology
Step 4

Answer 4

Establish a plan of action to resolve the problem and implement the solution

Question 5

Technical Troubleshooting Methodology
Step 5

Answer 5

Verify full system functionality and, if applicable, implement preventative measures

Question 6

Technical Troubleshooting Methodology
Step 6

Answer 6

Document findings, actions and outcomes

Question 7

Technical Troubleshooting Methodology
Steps 1-6

Answer 7

Step 1: Identify the problem
Step 2: Establish a theory of probable cause
Step 3: Test the theory to determine the cause
Step 4: Establish a plan of action to resolve the problem and implement the solution
Step 5: Verify full system functionality and, if applicable, implement preventative measures
Step 6: Document findings, actions and outcomes