Chapter 5: Capacity Planning Flashcards

1
Q

Capacity

A

The maximum sustainable flow-rate of output of a process or a system

determines possible throughput

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2
Q

Long term capacity planning considerations

A

Economies and diseconomies of scale
Capacity timing and sizing
Capacity cushions
Trade off between customer service and capacity utilization

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3
Q

Short term constraint management considerations

A
  • theory of constraints
  • identification and management of bottlenecks
  • product mix decisions using bottlenecks
    -managing constraint in a line process
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4
Q

Output measures of capacity

A

Capacity measured in terms of outputs. Best utilized for individual processes within a firm or when a firm provides a relatively small number of standardize services/ products

Becomes less useful as variety in product mix increases

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5
Q

Input measures of capacity

A

Generally used for low volume, flexible processes

Issue is that demand is generally expressed as an output rate and must be converted

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6
Q

Utilization

A

Aka capacity utilization

The degree to which a resource is currently being used

= Average output rate / max capacity (expressed as a percent)

(= throughput / theoretical capacity)

Output rate and capacity must be measured in the same terms

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7
Q

Maximum capacity for the utilization equation

A

Greatest level of output that a process can reasonably sustain for a longer period using realistic schedules and current equipment

Exceeding maximum capacity can be done for peaks but cannot be sustained

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8
Q

Economies of scale

A

The average unit cost of a good or service can be reduced by increasing it’s output rate because:

  • spread out fixed costs
  • reducing construction costs
  • cutting costs of purchased materials (volume discounts)
  • finding process advantages (line processes) (can afford to dedicate resources)
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9
Q

Diseconomies of scale

A

Occur when the average cost per unit (at the best operating level) increases as a facility’s size increases

Size can bring complexity, loss of focus, inefficiency

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10
Q

Three dimensions of capacity strategy

A
  • sizing capacity cushions
  • timing and sizing expansion
  • linking process capacity and other operating decisions
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11
Q

Capacity cushions

A

Provide a buffer against uncertainty

Amount of reserve capacity a process uses to handle sudden increase in demand or temporary losses in production capacity.

= 100% - average utilization rate %

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12
Q

Size of capacity cushion

A

Varys by industry

Often smaller in capital intensive industries and larger where service time is paramount.

Large cushions important when demand varies or future demand is uncertain and resource flexibility is low or if prompt customer service is a competitive priority

But unused capacity costs money

Small cushions may uncover inefficiencies, usually implies less risk and less idle capacity

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13
Q

Expansionist strategy for expanding capacity

A

Large, infrequent jumps in capacity. Attempts to stay ahead of demand and minimize loss to insufficient capacity

aka capacity lead strategy

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14
Q

Wait-and-see strategy for expanding capacity

A

Smaller, more frequent jumps in capacity. Focus on short term options for increases: lags behind demand

Reduced risk for overexpansion/ obsolete technology but risks being preempted by a competitor

aka capacity lag strategy

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15
Q

Four step procedure for making capacity decisions

A
  1. Estimate future capacity requirement
  2. Identify gaps by comparing requirements with available capacity
  3. Develop alternative plans for reducing gaps
  4. Evaluate each alternative qualitatively and quantitatively before making a final choice
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16
Q

Capacity requirement

A

What a process’s capacity should be for some future time period to meet the demand of customers (internal or external) given the firm’s desired capacity cushion

Can be measured by output or input

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17
Q

Planning horizon

A

The set of consecutive time periods considered for planning purposes

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18
Q

When input measures are appropriate

A
  • Product variety and process divergence is high.
  • product or service mix is changing
  • productivity rates are expected to change
  • significantly learning effects are expected
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19
Q

Capacity requirement equation

A

For a single service or process, with a time period of a year

= (Processing hours required for years demand) / (hours available from a single capacity unit after deducting the desired capacity cushion)

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20
Q

Alternate capacity requirement equation

A

Number of input units required = (demand forecast * processing time) / (total number of hours available in a year from one unit of capacity * (1-capacity cushion as a decimal))

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21
Q

Setup time

A

The time required to change a process or operation from making one service or product to another

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22
Q

Equation for setups per year

A

Number of set ups per year= (Number of units forecast per year / number of units made in each lot requiring setup)

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23
Q

Equation for total setup time

A

= number of setups per year * time per setup

24
Q

Capacity requirement numerator accounting for setup time)

A

For each product

(Demand forecast for year * processing time) + ((demand forecast for the year/ units in each lot)* time per setup)

Can add as many of these as needed together in the numerator to capture all services/ processes

25
Q

Capacity gap

A

Positive or negative difference between projected demand and current capacity

26
Q

Base case

A

In making capacity decisions: The act of doing nothing and losing orders from any demand that exceeds current capacity or incur costs because capacity is too late

All alternative plans compared to this

27
Q

Qualitative consideration for alternative capacity plans

A

Uncertainty of demand
Competitive reaction
Technological change

What-if analysis

Major when entering new markets/ changing strategy

28
Q

Cash flow

A

The difference between the flows of funds into and out of an organization over a period of time (including changes in assets and liabilities)

29
Q

Quantitative assessment of capacity alternative

A

Estimate cash flows attributable to each alternative

30
Q

Integrated resource planning

A

IRP

Long-term capacity plan for utilities to meet the growing forecasted annual energy demand

Capacity cushions for peak times

31
Q

Waiting line models

A

Use probability distributions to provide estimates of average customer wait time, average length of waiting lines, and utilization of the work center. Can be used to choose cost effective capacity (gains from increasing service efficiency against costs to do so)

32
Q

Demand trees

A

Good for uncertain demand and sequential decisions

Can include additional cost incurred or financial benefits expected at each decision point

33
Q

Waiting line model: single-server

A

Single-channel, single-phase (one server, one line

34
Q

Waiting line model variables

A

λ: mean arrival rate of customers (inventory). A poisson distribution

μ: mean service rate. Exponential distribution

ρ: average utilization of the system

Assuming mean service rate > mean arrival rate

35
Q

Probability that n customers are in the system (waiting line model)

A

P(sub n): probability that n customers are in the system = (1-ρ)ρ^n

P(sub 0): probability that 0 customers are in the system = 1-ρ

36
Q

Average number of customers in the service system (waiting line model)

A

L = λ / (μ - λ)

Mean arrival rate / (mean service rate - mean arrival rate)

37
Q

Average number of customers waiting in line (waiting line model)

A

L (sub q) = ρL

Average utilization of the system * average number of customers in the service system

38
Q

Average time spent in the system including service (waiting line model)

A

W = 1 / (μ - λ)

1 / (mean service rate - mean arrival rate)

39
Q

Average waiting time in line (waiting line model)

A

W(sub q) = ρW

Average utilization do the system * average time spent in the system including service

40
Q

Multiple server model (waiting line model)

A

Customers (inventory) form a single line and choose/ go to one of s servers when one is available

Multiple channel, single phase

41
Q

Additional variables for multiple server model

A

s = identical servers
Service distribution is exponential
1/μ mean service time

sμ exceeds λ (arrival rate)

42
Q

Littles law

A

L = λW

Average number of customers in the service system = arrival rate * average time spent in system

Can always estimate the third variable if have any given two

aka inventory = flow rate * flow time

43
Q

Finite source waiting line model

A

Used if customer population is finite, less than 30

44
Q

Process elements that determine capacity

A

Nature and mix of flow units (more variety = slower processes)
- required activities and buffers
- resources allocated to processing flow units
-operating procedures used to manage actvities

45
Q

Resource pool

A

collection of interchangeable resources that can perform an identical set of activities

each unit is called a resource unit

46
Q

Theoretical capacity of a resource pool

A

maximum number of flow units that can be processed by the pool per unit of time the pool may be fully utilized

can be computed for the entire process/ resource pool or for each unit (this assumes no waiting or delays)

1/unit load* load batch * scheduled availability

(unit load = time per batch)

47
Q

Bottleneck resources

A

resources pools in a process with the minimum capacity - provide a limit on the theoretical process capacity

to increase overall capacity must increase bottleneck capacity

48
Q

Unit load of a resource unit

A

the sum of the work contents of all activities that utilize that resource unit

measured in units of time required per flow unit

Units per period or loads per period

49
Q

Load batching

A

when a resource unit can process several flow unit simultaneously

50
Q

load batch

A

the number of units a resource unit can process at once

51
Q

scheduled availability of a resource pool

A

the sum of the scheduled availability of all units in the pool

52
Q

Factors affecting capacity utilization

A

resource breakdown
preventative maintenance
setup and breakdown (resource unavailable)
low demand or supply
starvation/ blockage

53
Q

Potential ways to improve capacity

A
  • increase net availability of resources (reduced set up times, technological improvements, better sequencing, planned maintenance
  • synchronize flows to decrease idleness
  • increase theoretical capacity (address bottlenecks)
54
Q

Interdependent product lines

A

distinct marketing products with some production activities that are integrated/ similar/ symbiotic (using the same bases/ materials/ resources)

may enable economies of scale

55
Q

average capacity strategy

A

add capacity to coincide with AVERAGE growth in demand

56
Q

Techniques to increase short-run capacity

A

(because forecasts are imperfect)

  • increase resources
  • improve resource usage
  • modify the output
  • modify the demand

is actually easier to increase short run capacity than decrease. generally a decrease in demand causes capacity to go unused