Chapter 5-7 Flashcards
HIPAA compliance
Important in the reception area
Patient registration
At the patients first visit , a registration form .
Designed to record and index a patients personal and financial data
First impression
Important because that’s how the physicians office is perceived
Medical identity
When someone uses another person’s name or insurance information to falsely obtain medical services or products such as durable equipment or prescription drugs
Red flags rule
The rule states that all healthcare providers who act as creditors need to have a written prevention and detection program for identity theft
Reasonable policies and procedures to verify a patient identity
Red flag rules examples
- Address inconsistencies when comparing identification documents
- Inconsistent billings
- Drivers license doesn’t match
- Missing insurance card
Instruction form
At the conclusion of the patient’s visit the patient instruction form completed by the physician with handwritten short statements will improve compliance by the patient
Community resources
Hospice care
Meals on wheels
Infectious waste
Blood and urine
body fluids or human waste
Which can be dangerous to individuals and the environment
Universal precautions
Standard policies and procedures established by the centers for disease control and prevention and used by all healthcare workers for protection from infectious diseases
Hazardous waste
A substance that is dangerous and potentially damaging to humans and the environment
Such as needles, scalpels or slides with cultures
Occupational safety and health administration (osha)
Act on safe and healthful working conditions
Material safety data sheets (msds)
Pages of information provided for each chemical by its manufacturer listing 16 criteria outlined
Disaster
Sudden event or tragedy that results in great damage and may ultimately affect society or the environment
Pandemic emergency
New infectious virus appears that is capable of being transmitted from human to human
Telecommunication
Transmission of voice or data over distance
Answering service
Specializes in taking and relaying telephone messages when offices are closed
Screening
Involves asking good questions and then following a standardized plan to route calls to the proper person
Triage
To sort things out
Protocols
Reference instructions
Callbacks
A return telephone call is necessary
Set designated time
Appointment schedule
A list designating fixed times for patients to meet with physicians or receive medical services
Template
Serves a guide For scheduling various types of appointments
Established patient
One who has received personal healthcare services within the past three years from the same physician
New patient
One who has not received any professional services from the same physician or group practice within the past three years
Clustering
Scheduling patients with similar problems in group sequence
Open access
Same day scheduling
same day appointment
Referral appointments
Primary care physician recommends and sends the patient to another physician for further medical treatment
