Chapter 5

Question 1

communication

Answer 1

verbal/non verbal

need to be able to express thoughts, feelings, opinions and needs and also understand others

Question 2

active listening

Answer 2

being able to receive understand and respond to a message

Question 3

assertion skills

Answer 3

standing up for yourself without putting others down

Question 4

non assertive/submissive

Answer 4

person put other people needs before their own

Question 5

aggressive

Answer 5

discounts needs of others and puts themselves first

Question 6

negotiation/win win situation

Answer 6

dialogue produces agreement/resolution where certain conditions met

Question 7

compromise

Answer 7

settling an issue with mutual agreement

Question 8

conflict resolution

Answer 8

negotiation process of managing conflict or disagreement between group members

Question 9

problem solving

Answer 9

finding answers to questions by applying an appropriate strategy to a specific situation

Question 10

judgement

Answer 10

well thought out reasoning based on past experience

Question 11

trail and error

Answer 11

method which trying various options and eventually finding success, time consuming

Question 12

heuristics

Answer 12

simple thinking strategies involves educated guess about how a problem should be solved

Question 13

insight

Answer 13

we seem to just know the answer, not often sure why or how

Question 14

group decision making

Answer 14

authority, expert, averaging opinions, authority after discussion, sub group, majority, compromise, consensus

Question 15

social cognition

Answer 15

process of watching, interpreting, remembering social information and using it to asses ourselves and others

Question 16

norms

Answer 16

expectations of group

Question 17

social loathing

Answer 17

tendency of an individual to not work as hard when involved in a group activity as when working alone

Question 18

positive groups

Answer 18

provide ideal situations for individuals to grow develop and change

Question 19

stages of development (tuckman)

Answer 19

forming, storming, norming, performing, adjourning

Question 20

forming

Answer 20

leader concerned with task development and indirectly with relationships, people uncomfortable, shallow

Question 21

storming

Answer 21

aggressive stage as personalities presented

Question 22

norming

Answer 22

standards of behaviour and rules established within group members are more task orientated

Question 23

performing

Answer 23

group is motivated and committed as they work together on task

Question 24

adjourning

Answer 24

individual/group goals achieved, focuses on reflection/task evaluation