chapter 5

Question 0

What’s the difference between an index, a metric, and a measure?

Answer 0

measure: raw data, with simple dimensions.
metric: a calculation or a ratio

Index: a number of metrics combined into a single indicator.

Question 1

Why is performance management important?

Answer 1

• if you can’t measure it you can’t control it
• measurements allow you to measure the impact of a decision
• helps determine contribution to corporate objectives
• performance measurements should alway be linked to corporate strategy.

Question 2

3 approaches to classify supply chain performance measures?

Answer 2

1. process measure categories
2. supply chain operations and reference (SCOR)
3. logistics quantification period

Question 3

Characteristics of good measures?

Answer 3

• quantitative
• easy to understand
• encourages appropriate behavior (should promote activities you want)
• measures only what’s important

Question 4

tht fight

Answer 4

1. jesus j’s
2. shahs

3.

SSS

s’s

SSS

ssss

SSS