Chapter 5

Question 1

What is emotional intelligence?

Answer 1

The ability to manage both your own emotions and understand the emotions of people around you

Question 2

People with high emotional intelligence can identify what ?

Answer 2

How they are feeling, what those feelings mean, and how those emotions impact their behavior and in turn, other people

Question 3

Why is EI increasingly relevant to organizational development and developing people ?

Answer 3

Because its principles provide a new way to understand and assess people’s behaviors, and management styles, attitudes, interpersonal skills and potential

Question 4

What are the dimensions of emotional intelligence?

Answer 4

Self-awareness
Self-regulation
Motivation
Empathy
Social skills

Question 5

Define self awareness

Answer 5

Question 6

What are the indicators of self-awareness

Answer 6

Question 7

Define self-regulation

Answer 7

Question 8

What are the indicators of self regulation ?

Answer 8

Question 9

Define motivation

Answer 9

Question 10

What are the indicators of motivation ?

Answer 10

Question 11

Define empathy

Answer 11

Question 12

What are the indicators of empathy ?

Answer 12

Question 13

Define social skills

Answer 13

Question 14

What are the indicators of social skills ?

Answer 14

Question 15

What are the types of body language ?

Answer 15

Facial expressions
Body movement and posture
Gestures
Eye contact
Touch
Space
Voice

Question 16

Explain facial expressions

Answer 16

Question 17

Explain the body movement and posture

Answer 17

Question 18

Explain gestures

Answer 18

Question 19

Explain eye contact

Answer 19

Question 20

Explain touch

Answer 20

Question 21

Explain space

Answer 21

Question 22

Explain voice

Answer 22

Question 23

What are the strategies for enhancing communication effectiveness ?

Answer 23

Active listening
Open-ended questions
Clarity and conciseness
Adaptability
Feedback mechanism
Conflict resolution skills
Cultural sensitivity
Goal-oriented communication
Increasing patient involvement
Understand the patients knowledge, beliefs, and concerns about medicines

Question 24

Explain active listening

Answer 24

Question 25

Explain open ended questions

Answer 25

Question 26

Explain clarity and conciseness

Answer 26

Question 27

Explain adaptability

Answer 27

Question 28

Explain feedback mechanism

Answer 28

Question 29

Explain conflict resolution skills

Answer 29

Question 30

Explain cultural sensitivity

Answer 30

Question 31

Explain goal oriented communication

Answer 31

Question 32

Explain increasing patient involvement

Answer 32

Question 33

Explain understanding the patients knowledge, beliefs and concerns about medicines

Answer 33

Question 34

What is practitioner-patient relationship ?

Answer 34

Question 35

What are the characteristics of practitioner-patient relationship ?

Answer 35

Trust building
Respect and dignity
Professional boundaries
Empathy and compassion

Question 36

Explain trust building

Answer 36

Question 37

Explain respect and dignity

Answer 37

Question 38

Explain professional boundaries

Answer 38

Question 39

Explain empathy and compassion

Answer 39