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Systems Infrastructure > Chapter 5 > Flashcards

Chapter 5 Flashcards

1
Q

What does WHQL stand for?

A

Windows Hardware Quality Lab

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2
Q

What does the Windows Hardware Quality Lab do?

A

They verify that drivers meet strict guidlines for quality control, and sign them.

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3
Q

What is the ‘Nerve Center’ of the motherboard that connects your various components (E.G. Keyboard, HDD, Ram).

A

The Chipset.

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4
Q

What type of port is used to connect an Ethernet cable?

A

RJ45 (Registered Jack)

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5
Q

What hardware should you select for windows to minimize problems?

A

Only hardware that is on Microsofts HCL

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6
Q

HCL

A

Hardware Compatability List

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7
Q

Where can you find basic information about your computer such as Memory installed, Workgroup, and Computer name?

A

In system, accessed by right clicking ‘My Computer’ and selecting properties.

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8
Q

What is the Reliability Monitor?

A

A tool in the action center that measures hardware and software problems and other changes to your computer. It provides a stability index from 1-10.

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9
Q

COM

A

Component Object Model

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10
Q

ODBC

A

Open Datacase Connectivity

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11
Q

What is the executable for system information?

A

msinfo32.exe

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12
Q

What does system information show?

A

Details about your computers hardware configuration, components, software, and drivers.

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13
Q

What are the four categories in system information?

A

System Summary, Hardware Resources, Components, Software Environment

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14
Q

What is the executable for event viewer?

A

eventvwr.msc

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15
Q

What is the event viewer?

A

An MMC snap-in that is included in administrative tools as a stand-alone console.

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16
Q

What tasks can you perform using event viewer?

A

You can view events from multiple event logs, save useful event filters as ‘custom views’ that can be reused, Schedule a task to run in response to an event, and create and amange event subscriptions.

17
Q

What Windows logs are included with event viewr?

A

Application log, Security log, setup log, system log, ForwardedEvents log.

18
Q

What applications and services logs are included with event viewer?

A

Admin events, Operational events, Analytic events, Debug events.

19
Q

What is the best way to find an entry you’re looking for in event viewer?

A

By using ‘filter current log’ in the Action menu.

20
Q

What diagnoses memory problems on windows?

A

Windows Memory Diagnostic, starts before windows loads. Has Test MIx, Cache, and Pass count options.

21
Q

How do you test Hard Disks in windows?

A

Using the Error-checking tool or chkdsk at the command prompt

22
Q

What tool defragments in windows?

A

Disk Defragmenter

23
Q

What file formats does windows support?

A

FAT, FAT32, NTFS

24
Q

If you suspect a port is faulty…

A

Verify related devices are connected properly, on, and that the correct driver is loaded. Then you can TEST if it’s working by replacing the device or putting it in a known good system.

25
Q

Where are Device Drivers kept in windows?

A

C:\Windows\System32\DriverStore

26
Q

What system resources does windows assign to a device?

A

IRQ numbers DMA channels I/O port addresses Memory Address Ranges

27
Q

DMA

A

Direct Memory Access

28
Q

IRQ

A

Interrupt Request

29
Q

What versions of windows require signed drivers?

A

64 bit versions

30
Q

Where can you find signed drivers/how can you verify they’re legit?

A

The windows installation DVD or Microsofts update website. Sigverif.exe

31
Q

Where can you find devices you can connect/disconnect through a port or network connection?

A

Devices and Printers Folder

32
Q

Where can you find all the hardware installed on your computer?

A

Device Manager

33
Q

List the issues with devices Device Manager can display, and how it displays them

A

Downward pointing black arrow - disabled device. Black exclamation point in yellow circle - Device in problem state Device listed as ‘unkown device’, in other devices, or has generic name - Proper Driver not loaded

34
Q

If you have a problem with your driver, what can you do?

A

Roll back drivers in device manager. Start in safe mode Start in Last Known Good Configuration.

Systems Infrastructure (10 decks)

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